Customer Service Representative - Customer Service Representative

Your tasks

Answer customer phone calls to provide support, resolve inquiries, and offer timely solutions. Manage customer service requests through chat, email, and other communication channels. Use GoHighLevel (GHL) and other CRM platforms to log interactions, manage inquiries, and follow up on cases. Identify customer needs, investigate incidents, and provide clear information regarding DNERO processes and services. Correctly document every interaction and keep information on handled cases up to date. Follow up on pending requests and coordinate with other departments the resolution of cases that require escalation. Handle information related to accounts and transactions with responsibility and confidentiality. Comply with internal procedures and established quality standards to guarantee an excellent customer experience. Identify recurring problems and communicate opportunities for improvement in service processes. Maintain professional, empathetic communication oriented toward customer satisfaction.

Requirements

• Minimum education: High School / Secondary Education
• 2 years of experience
• Languages: English
• Age: between 25 and 40 years old

Other

Keywords: demostrador, feriante, viajante, agent, representative, agente, representante, service, costumer, cliente