Service Delivery Assistant

Key Responsibilities

Workshop Control Room Operations

• Monitor and update the status of GSE assets undergoing maintenance and repair.
• Maintain control room logs, maintenance records, and workshop operational data.
• Support daily workshop planning by updating job status and maintenance schedules when required.
• Ensure maintenance and operational information is updated promptly in relevant systems.

Administrative Support

• Prepare and maintain maintenance records, inspection reports, service documentation, and equipment history files.
• Ensure all workshop documentation is accurately recorded, updated, and filed.
• Support audits and compliance reviews by ensuring documentation is complete and up to date.
• Maintain accurate data in maintenance management and ERP systems.

Procurement Administration

• Raise Purchase Requisitions for workshop operational requirements.
• Process Goods Receipts (GR) upon receipt of goods and services.
• Verify supporting documentation for Purchase Requisitions and Goods Receipts transactions.
• Maintain accurate procurement and receiving records.
• Liaise with internal departments to ensure timely processing of procurement-related transactions.

Safety & Compliance

• Support documentation for safety inspections, audits, and compliance requirements.
• Ensure records are audit-ready and readily accessible when required.
• Adhere to workplace safety policies and procedures within the workshop environment.

All other duties assigned by the Manager

Requirements

Education

• GCE 'O' Level, NITEC, Higher NITEC, or equivalent qualification.
• Candidates with relevant work experience are encouraged to apply.

Experience

• Prior experience in administrative, operations support, workshop administration, or service support roles is preferred.
• Experience in an engineering, maintenance, aviation, logistics, fleet management, or workshop environment will be an advantage.
• Fresh candidates with a positive attitude and willingness to learn may be considered.

Skills & Competencies

• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Good organizational and record-keeping skills.
• Strong attention to detail and accuracy.
• Ability to perform data entry and maintain documentation effectively.
• Good communication and interpersonal skills.
• Ability to multitask and work under tight timelines.
• Familiarity with SAP or other ERP/Maintenance Management Systems will be an advantage.
• Able to work independently and as part of a team.

Key Performance Indicators (KPIs)

• Timely and accurate work order updates.
• Accuracy of workshop records and documentation.
• Timely processing of Purchase Requisitions and Goods Receipts.
• Accuracy and timeliness of operational reports.
• Compliance with documentation and audit requirements.
• Accuracy of control room data and maintenance status updates.