Websphere Admin

Your tasks

• Production Support & Application Ownership:
• Act as a Primary or Secondary L2 Support SME for designated applications, maintaining deep functional and technical expertise across supported systems.
• Lead the investigation, diagnosis, and resolution of production incidents to ensure timely service restoration and effective stakeholder communication.
• Drive Major Incident Management activities, including incident coordination, escalation management, technical team engagement, and stakeholder communications to minimize business impact.
• Participate in a weekly duty roster and on-call support rota, providing operational support for critical incidents and business-impacting issues outside standard business hours.
• Support production releases and maintenance activities, including post-deployment validation, service readiness checks, and operational monitoring.
• Maintain and continuously improve system documentation, runbooks, knowledge articles, and operational procedures to support knowledge sharing and service continuity.
• Conduct post-incident reviews, document lessons learned, and implement process improvements to strengthen operational resilience and reduce recurring issues.
• Participate in Change Review and CAB activities, including change assessments, impact analysis, risk evaluation, and production readiness reviews.
• Collaborate with business and technology stakeholders to deliver stable, reliable, and high-performing services while driving continuous improvement in support processes, automation, and service reliability.
• Participate in Business Continuity Management (BCM) and Disaster Recovery (DR) exercises for assigned applications, including planning, execution support, and post-test analysis.
• Perform daily operational health checks, validate system readiness, monitor service stability, and support critical production incidents through a rotating operational support and on-call roster.
• Reliability & SRE:
• Apply Site Reliability Engineering (SRE) principles to improve application availability, resilience, and operational reliability.
• Own and manage the Run-the-Bank (RTB) issue backlog for assigned systems; identify recurring issues and drive root cause analysis and permanent fixes.
• Practice a no-blame problem management culture focused on learning, process improvement, and system design changes rather than individual fault.
• Track recurring manual tasks and operational pain points as TOIL; prioritize and drive TOIL reduction through automation, tooling, and process changes.
• Proactively raise defects and improvement opportunities (e.g., via Jira/GitLab) and collaborate with Product Owners, developers, and stakeholders to improve application stability and resilience.
• Continuously improve monitoring, observability, and alert quality (e.g., via Splunk, AppDynamics, Azure monitoring), aiming for meaningful, actionable alerts and eliminating false positives.
• Design and participate in automation initiatives, including automated health checks and smoke tests post-release, automated SOD/EOD checks, and scripts/workflows to remove repetitive manual tasks.

Requirements

Required Skills & Experience

• Experience: 3–5 years of experience in L2/production support or application support, ideally within financial services or a similarly regulated environment.
• Methodologies: Strong understanding of incident, problem, and change management processes (ITIL or equivalent), complemented by a practical SRE and continuous improvement mindset.
• Technical Skills:
• Experience with cloud platforms, monitoring, and observability tools such as Azure, Splunk, AppDynamics, or equivalent technologies.
• Strong SQL and data analysis skills for troubleshooting application and operational issues.
• Familiarity with service management, ticketing, and software delivery tools such as Jira, GitLab, or ServiceNow.
• Proven ability to analyze logs and metrics, troubleshoot application and batch issues, and coordinate effectively with development and infrastructure teams.
• Experience or strong interest in automation (e.g., scripts, tools, or workflows) to minimize manual effort and eliminate toil.
• Soft Skills: Excellent communication skills, with the ability to lead incident bridge calls and provide clear, concise updates to both technical and business stakeholders.