Customer Technical Support (M/F)

Job Description:

The DLSI Group and its Lyon agency are recruiting for one of their clients, a:

Technical and Commercial Support in the field of electromobility (m/f)

Your mission

Commercial Support Ensure customer relations and assist users with their requests

• Present and explain the services offered
• Answer user questions regarding services and charging infrastructures
• Inform users about the progress of their incident processing
• Update the information system and report any anomalies in the customer database
• Guarantee a professional and positive company image to users

Technical Support Receive, qualify, and record assistance requests from electric vehicle charging station users

• Supervise technical alarm reports from charging infrastructures
• Analyze requests and identify the required level of intervention
• Dispatch interventions to technicians
• Follow up on interventions and ensure compliance with resolution deadlines
• Perform, whenever possible, first-level interventions according to established procedures and directives
• Respect and enforce intervention procedures
• Write and update operating modes and procedures
• Be proactive in order to improve and optimize the service's operation

As the service operates 24/7, you will work according to a rotating schedule. Good to know Contract type: CDI

• Working time: 35 hours
• Hours: Monday to Sunday, from 7:00 AM to 9:00 PM, according to schedule and rotation
• Remuneration: 29 to 33 K€ gross annual, 13th month included
• Remuneration according to diploma and experience
• Position based in Lyon

Profile Description Education Bac to Bac+2

• A successful first experience in a call center, support center, or customer service is desired
• You are comfortable with telephone relations and managing customer requests
• You possess excellent communication skills, both oral and written
• You are rigorous, reactive, and organized
• You know how to handle complex or litigious situations with diplomacy
• You enjoy teamwork and know how to work in an environment requiring reactivity and respect for procedures
• You have a sufficient level of English to understand and respond to user requests
• A genuine interest in electromobility, charging infrastructures, and new technologies is expected