Office Assistant

Are you a confident people person with a customer focused attitude and someone who enjoys helping others and explaining things clearly?

We have an exciting opportunity to join a leading global organisation in the heart of the City of London as an Office Assistant. This is an entry-level, client facing role offering first line support to internal colleagues on the various internal systems and packages they use. Personality, communication skills and a positive attitude are far more important than technical experience as full training will be given. You will be highly supported to get you up to speed on the different systems so that you are then able to assist and support others.

You'll play a key role in supporting colleagues across the business, helping them get the most from the company's internal systems and processes. Offering first line support to end users on general enquiries on the various bespoke systems. This role will suit a confident individual who is great with people with clear communication skills and a patient and calm personality to guide end users over the phone or email through a step by step process to get them up and running. Whilst an interest in IT is desirable, previous IT experience is not required, this role is more about customer service and having the confidence to talk people through a process who may be struggling. Confidence with Microsoft packages will be desirable.

Your responsibilities will include:

• Providing a friendly and helpful first point of contact for users
• Guiding colleagues step-by-step through processes and system tasks
• Coordinating and booking internal training sessions
• Updating information on the company intranet
• Responding to employee queries
• Supporting the wider team with administrative duties

We're looking for someone who:

• Enjoys talking to and helping people
• Is patient, calm and confident communicating over the phone and in person
• Can explain information clearly and in a simple way
• Has strong customer service skills
• Is organised and comfortable using Microsoft Office
• Has a positive attitude and willingness to learn
• Picks up new systems easily.

In return, you'll receive extensive training, ongoing support and genuine opportunities for progression within a highly respected global organisation.