retail store supervisor

Employment Type: Part-time, Long Term Contract Department : Shelter and Respite Services Union: Excluded Salary: Up to $35.71/hour File #: 26-SRS-31 (9 OPEN) Posting Date: October 5, 2026 Posting Close : October 19, 2026 Reason for vacancy: New Hire Position Summary The Supervisor, Winter Programs reports to the Manager, Winter Programs and is responsible for providing supervisory and operational support to staff while overseeing the day-to-day operations of assigned sites.

This position plays a key leadership role in ensuring a safe, supportive, and client-centered environment for all staff and program participants.

The position includes rotating shifts as follows: 7:00 a.m.

• – 3:00 p.m.
• 3:00 p.m.
• – 11:00 p.m.
• 11:00 p.m.
• – 7:00 a.m.
• Responsibilities Operational Leadership Plan, coordinate, and monitor all operational activities within the assigned portfolio to ensure efficient service delivery.

Lead and participate in committees and task groups as required. Contribute to the development of the department’s annual operating plan. Support and report on departmental projects and initiatives. Participate in the on-call rotation as required. Foster and maintain community partnerships to strengthen service delivery and policy development. Actively engage in shelter and housing networks within the community and the City of Toronto. Adhere to the expenditure and accounting procedures outlined by the Finance Department. Oversee procurement, supply control, and payroll processes for assigned sites. Manage property and facility-related issues within the assigned portfolio. Site Operations and Daily Oversight Conduct daily morning check-ins with frontline staff to receive shift change updates and review shift reports. Review the communication logbook and follow up on new intakes, incidents, and important updates. Review and update the bed list daily to ensure accuracy and bed availability; follow up with staff to confirm completion. Follow up with clients requiring additional support, referrals, or service coordination. Provide coverage and support to staff during lunch breaks or periods of high activity as needed. Review and maintain TTC PRESTO card balances daily, ensuring cards are topped up to $30 as required. Participate in shift changes to ensure consistent communication and continuity of care between shifts. Organize and facilitate monthly staff meetings and resident meetings to encourage communication and engagement. Record, finalize, and post minutes for all monthly staff and resident meetings in a timely manner. People and Culture Partner with the People and Culture Department on recruitment, onboarding, and labour relations matters. Supervise, coach, and mentor staff to ensure high-quality service delivery and professional growth. Conduct annual performance evaluations, setting clear goals and expectations. Address performance and behavioural concerns promptly, in alignment with the collective agreement. Administer disciplinary processes fairly and consistently within established timelines. Promote understanding of the WSIB claim process and the importance of early return-to-work programs. Monitor active WSIB claims and support early and safe return-to-work initiatives. Organizational Accountability Collaborate effectively with Dixon Hall staff, volunteers, and community partners. Operate in a client-focused, efficient, and solution-oriented manner. Ensure compliance with the Occupational Health & Safety Act and the Ontario Fire Code. Complete workplace incident and injury reports as required. Support the Occupational Health & Safety Committee in meeting all legislative obligations. Oversee fire and emergency drill implementation and