1st Party Collector Agent - Remote, Colombia

Position Title: Bilingual Collections Agent (Accounts Receivable Agent- Remote ONLY in Colombia)

Language (s): All applicants must speak fluent English. Any other language is a plus

Contract Type: Labor / Indefinite Terms

Equip. required: Dual Core (Intel i3/i5/i7 – 7ª Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, RAM: 8 GB, Storage: 256 GB HDD/SSD, Syst ops: Windows 11, macOS Sonoma o Linux Mint

Job Start Date: Immediate

Location: Remote

Country: Colombia

Preferability: People with a disability that has been verified and certified by the appropriate institution.

Hours: 8:00 AM to 5:00 PM US CST Monday to Friday

Flexible schedule based on business needs

Reports to: Collections Supervisor/Manager

Company Overview

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.

Job Description

The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

Essential Duties and Responsibilities include the following:

• Work in assigned queue or worklist with goal of meeting daily targets of outbound calls placed each day; specific targets may change based on client assignment and/or client expectations
• Meet established internal quality objectives including Monthly Account Audits and Call Quality Reviews, including client specific metrics related to call or quality measures
• Meet performance and maintain productivity requirements each day as based on time gap or other reporting
• Uphold and utilize a professional and courteous tone and language at all times
• Advise customers of open receivables to obtain payment status, timeline of payments, or address any issues preventing payment
• Use client-specific systems to review and research additional account details
• Provide invoices or other related documentation to account holders
• Continuously seek to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day)
• Maintain organized electronic file storage of documents and emails, ensuring relevant forms are properly noted and saved in designated locations
• Take ownership of any assigned accounts in queue and/or work in group queue as needed
• Work cohesively in a team to participate on special projects or initiatives as directed
• Meet regularly with Supervisor for performance review and coaching sessions
• Continuously seek opportunities for process improvement and propose ideas
• Foster effective communication and collaboration between countries and cultures within all regions
• Maintain a high level of professionalism and confidentiality with all information entrusted with

Our ideal candidate will possess the following:

• Ability to work a flexible schedule
• Native or fluent speaker of other languages, apart from English, is a plus
• Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc)
• Knowledge of ERP (SAP, Oracle)
• Ability to build rapport, ask questions, listen and redirect the conversations
• Ability to overcome objections, analyze responses and negotiate resolutions
• Work independently and as part of a team to achieve required metrics and standards
• Solid time management skills
• Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
• Ability to adapt to new business opportunities, challenges and client demands
• Excellent verbal and written communication skills
• Ability to learn and grow with our organization
• Great analytical, critical thinking and problem-solving abilities

Qualifications:

• Proficient English written and verbal communication skills
• STRONG 2+ years of collections experience
• Hands-on experience with Salesforce and advanced Excel skills, including frequent use of VLOOKUPs and related functions for data analysis and reporting.
• Preferred Order to Cash experience
• Experience with an automated telephone dialing system and collections database
• Associate's degree in business preferred
• Must be detail oriented, with the ability to work independently.
• Proven experience working with invoice processing portals (excluding one-time payment portals), including navigating, extracting, and managing invoice data within such systems.

Requerimientos-

• Educación mínima: Universidad / Carrera tecnológica 3 años de experiencia
• Idiomas: Inglés
• Personas con discapacidad: Sí

Palabras clave: recaudador, cobrador, demostrador, feriante, viajante, agent, representative, agente, representante, casa, remoto, remote, teletrabajo, home