1st Line Support with German
Your tasks
- Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
- Resolving IT issues of our partners which can occur during the course of office work
- Documentation and logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent teams
- Maintaining and improving customer satisfaction level
Requirements
- You have a good command of German, English and Polish (minimum B2 level)
- You have at least 12 months of experience in a similar role
- You know how to ask the right questions to identify and understand customer needs and technical issues
- You have excellent communication skills and a customer-focused mindset
- You are proficient in MS Office applications
- You have practical experience in providing first-line technical support and resolving basic IT issues
Must have: Communication skills, MS Office, it support, troubleshooting, IT support
What we offer
- Private medical care
- Co-financing for the sports card
- Constant support of dedicated consultant
- Employee referral program