System Support Associate

• Company Overview: PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR provides a complete, integrated HR solution that supports the full hire-to-retire lifecycle and a range of customer resources (SEEDS sales and marketing program, PrismHR LIVE Conference, and ongoing learning opportunities).
• Position Title: System Support Associate
• Position Summary: Responsible for implementing, modifying, and maintaining Electronic Data Interchange (EDI) file feeds that support critical healthcare data exchanges. Requires hands-on technical expertise, solid understanding of U.S. healthcare EDI standards, and strict adherence to HIPAA. Works as part of a technical team to integrate secure data feeds, ensure data integrity, and support ongoing system operations.
• Essential Duties & Responsibilities:
• Implement, configure, and modify EDI file feeds to support business and operational needs.
• Develop, maintain, and support EDI integrations using programming languages.
• Create, manage, and support secure data transfer connections using SFTP (Secure File Transfer Protocol).
• Gather specifications from clients, carriers, and vendors and deliver solutions that meet requirements.
• Ensure compliance with HIPAA regulations and U.S. healthcare industry standards when managing sensitive patient data.
• Collaborate with internal technical teams, business stakeholders, and external partners on data exchange requirements.
• Participate in testing, validation, and deployment of new or modified EDI feeds.
• Maintain technical documentation, process flows, and support procedures.
• Support audits and compliance reviews by providing technical documentation and system insight.
• Regular on-site attendance is an essential job function due to the need for secure access, collaboration on sensitive technical matters, operational meetings, and hands-on involvement.
• Marginal Functions:
• Build, maintain, and promote relationships with team members and peers across disciplines to ensure effective coordination of communications and services.
• Attend webinars and training to stay current on best practices.
• Complete projects and other duties as assigned by supervisor.
• Knowledge, Skills & Abilities:
• Strong proficiency in C#, Java, Python, and SQL for developing and maintaining EDI integrations.
• Hands-on experience configuring, managing, and troubleshooting SFTP connections.
• Solid understanding of U.S. healthcare and benefits administration, including FSA, HSA, COBRA, 401(k), 403(b), Roth, and related benefit programs.
• Working knowledge of HIPAA compliance, data privacy, and security standards within the U.S. healthcare industry.
• Required Education & Experience:
• Bachelor’s degree preferred in computer science, information technology, or related field, or equivalent combination of experience, skills, and education (including non-traditional degree programs, certifications, or job training).
• Two (2) to Five (5) years of demonstrated experience implementing and supporting EDI, carrier, and vendor file feeds.
• Experience working in a multi-state environment or with a Professional Employer Organization (PEO) preferred.
• Proficiency with Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint) and ability to learn other applications as needed.
• Physical, Mental & Communication Demands:
• Physical: Sedentary work with extended sitting; frequent use of hands for keyboard and mouse; occasional movement in office and to meetings or conferences; visual acuity to read screens and printed materials; minimal lifting of documents; domestic travel up to 25%.
• Mental: Sustained concentration and analytical thinking; independent judgment and timely decision-making; high attention to detail; problem-solving for complex client implementation and customer issues; multitasking and stress management in customer-facing situations.
• Communication: Strong interpersonal skills; cultural sensitivity; clear written communication for requirements and documentation; verbal communication to explain technical concepts and provide recommendations; regular use of virtual communication tools and presentation skills for remote and in-person audiences.
• Benefits:
• Health insurance: medical, dental, and vision coverage.
• Retirement plan: 401(k) with company match.
• Paid time off: PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

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