N1/N2 Support Technician (M/F)

You will provide direct technical assistance to client employees within the Tech Café. You will guarantee a seamless experience by providing first-level support, advice, and guidance for IT issues. You will handle onboarding and offboarding processes, equipment distribution, and intervene in migrations when they cannot be performed remotely.

• User Support and Advice:

Provide first-level technical support for hardware, software, and connectivity issues. Advise employees on best practices for using IT tools. Perform initial analysis and resolve incidents before escalation if necessary.

• Onboarding and Offboarding

Support new employees in setting up their IT environment (accounts, equipment, applications). Ensure the recovery and management of equipment during departures.

• Equipment Management

Distribute and configure new laptops and peripherals. Ensure the replacement and update of equipment if necessary.

• Migration Support

Intervene in data and system migrations when remote execution is not possible. Guarantee continuity of operations during migration activities.

• User Experience

Maintain a welcoming and professional environment at the Tech Café. Communicate clearly and ensure rapid problem resolution.

Support hours: time slot from 8:00 AM to 7:00 PM Daily working time: 7:00 to 8:00 Job constraints: screen work, stress management

Profile With equal skills, priority will be given to workers with disabilities and other beneficiaries of the employment obligation Good knowledge of Windows and macOS environments. Familiarity with common enterprise applications (Microsoft 365, VPN, collaborative tools). Fluent English Excellent diagnostic and problem-solving skills. Good interpersonal skills and sense of service. Ability to work autonomously and manage multiple tasks in a dynamic environment.