Infrastructure Support Technician (M/F)
"Job offer in an Adapted Enterprise reserved for beneficiaries of a valid Recognition of Disabled Worker Status"
"WHO ARE WE?"
DSI, Distribution Services Industriels is an Adapted and inclusive Enterprise whose purpose is the creation of sustainable and qualifying jobs for a majority of people with disabilities. Our primary business: inclusion. We provide services to companies (subcontracting and co-contracting). DSI was founded in 1994 and is established nationally: Occitanie, Ile-de-France, Hauts-De-France, Nouvelle Aquitaine, PACA, Pays de la Loire and Auvergne Rhône-Alpes.
Partners with large companies, our activities are grouped into hubs: Digital Projects, Logistics, Industrial Services, Multi-services and Office Automation.
Our values: inclusion, economic and social performance, benevolence.
Job Description
On our client's site, you will intervene in level 1 infrastructure assistance.
Missions:
User Support
-Receive and qualify user requests by telephone, email or ticketing tool -Diagnose common IT incidents and provide an initial resolution -Escalate complex incidents to higher-level teams
Account and Access Management -Create and manage user accounts -Reset passwords via Active Directory -Assign access rights according to internal procedures
Basic Infrastructure Support -Verify network and Wi-Fi connections -Control the proper functioning of IT equipment -Perform connectivity tests and initial network diagnostics
Incident Tracking -Record and document interventions -Ensure ticket follow-up until resolution -Respect procedures and service level agreements (SLA) -Write intervention reports
Maintenance and Operations
-Perform simple updates of server infrastructures -Participate in preventive maintenance -Verify the daily proper functioning of equipment -Report anomalies impacting critical services
Monitoring
-Ensure daily supervision of IT infrastructures (servers, networks, equipment, services and applications). -Monitor system performance and availability using monitoring tools. -Analyze alerts and events reported by supervision platforms in order to identify anomalies or incidents. -Perform first-level processing of technical alerts and escalate complex incidents to the relevant teams. -Participate in the implementation, configuration and optimization of supervision tools. -Control infrastructure health indicators: CPU load, memory, storage, network availability, backups, etc. -Ensure proactive follow-up in order to anticipate malfunctions and limit service interruptions. -Produce supervision reports and monitoring dashboards. -Contribute to the continuous improvement of monitoring and alert management procedures.
Profile sought:
The candidate will be trained in the client's specific tools and technologies.
-Beginners accepted -IT training or professional retraining towards IT jobs appreciated -Good ease with IT and digital tools -Sense of service and good interpersonal skills -Ability to learn quickly and follow procedures -Rigor, commitment, punctuality and team spirit -Reactivity and self-control in incident situations -Knowing how to speak English is indispensable, a minimum B2 level is required
What we offer:
-Internal training on our partner's environment -Support by experts -Evolution perspectives within the technical teams