#SALONDEMANDELIEU2026 Infrastructure Support Technician (M/F)

As part of the Mandelieu La Napoule job, training, and business fair, come and meet recruiters. Present yourself on Thursday, November 05, 2026, from 9:00 AM to 4:30 PM with your updated CVs! CENTRE EXPO CONGRES 836 BOULEVARD DES ÉCUREUILS 06210 MANDELIEU-LA-NAPOULE Registration advised on Mes Evènements Emploi (MEE) via the link below: https://mesevenementsemploi.francetravail.fr/mes-evenements-emploi/evenement/776238/salon-de-l-emploi-de-la-formation-et-des-entreprises-de-mandelieu-mandelieu-la-napoule Job DescriptionOn our client's site, you will work on level 1 infrastructure assistance.The missions:User Support-Receive and qualify user requests by telephone, email, or ticketing tool-Diagnose common IT incidents and provide an initial resolution-Escalate complex incidents to higher-level teamsAccount and Access Management-Create and manage user accounts-Reset passwords via Active Directory-Assign access rights according to internal proceduresBasic Infrastructure Support-Verify network and Wi-Fi connections-Monitor the proper functioning of IT equipment-Perform connectivity tests and initial network diagnosticsIncident Tracking-Record and document interventions-Ensure ticket follow-up until resolution-Respect procedures and service level agreements (SLA)-Write intervention reportsMaintenance and Operations-Perform simple updates to server infrastructures-Participate in preventive maintenance-Verify the daily proper functioning of equipment-Report anomalies impacting critical servicesMonitoring-Ensure daily supervision of IT infrastructures (servers, networks, equipment, services, and applications).-Monitor system performance and availability using monitoring tools.-Analyze alerts and events reported by supervision platforms to identify anomalies or incidents.-Perform first-level processing of technical alerts and escalate complex incidents to the relevant teams.-Participate in the implementation, configuration, and optimization of supervision tools.-Monitor infrastructure health indicators: CPU load, memory, storage, network availability, backups, etc.-Ensure proactive follow-up to anticipate malfunctions and limit service interruptions.-Produce supervision reports and monitoring dashboards.-Contribute to the continuous improvement of monitoring and alert management procedures.Desired Profile:The candidate will be trained on the client's specific tools and technologies.-Beginners accepted-IT training or professional retraining towards IT roles appreciated-Good ease with IT and digital tools-Sense of service and good interpersonal skills-Ability to learn quickly and follow procedures-Rigor, commitment, punctuality, and team spirit-Reactivity and self-control in incident situations-Knowing how to speak English is indispensable, a minimum B2 level is requiredWhat we offer:-Internal training on our partner's environment-Support by experts-Evolution perspectives within the technical teams