Credit Control

About the company

This is a great opportunity to join an established, supportive Credit Control team within a professional working environment where people genuinely enjoy working together.

The vacancy has arisen following an internal promotion into another area of Finance, which gives a good indication of the opportunities available for those looking to develop their careers.

You will be joining a knowledgeable, friendly team with a supportive manager, structured training and the opportunity to build relationships with a wide range of internal stakeholders and clients.

Your tasks

A great opportunity for the right person There is plenty to like about this opportunity, particularly if you enjoy the relationship-building side of Credit Control.

The role will involve Working as part of the wider Credit Control team, you will take responsibility for managing overdue client balances and helping to ensure payments are received promptly.

Your responsibilities will include

• Proactively contacting clients by telephone and email to chase outstanding payments.
• Building positive relationships with clients and internal stakeholders.
• Investigating outstanding queries and working with colleagues to resolve payment delays.
• Negotiating payment arrangements and following up on agreed commitments.
• Monitoring aged debt and taking appropriate action to reduce overdue balances.
• Maintaining accurate records of collection activity and payment commitments.
• Assisting with monthly statements, credit control correspondence and reporting.
• Working with the wider Finance team to resolve unallocated payments and account queries.

There is a good balance of independent responsibility and teamwork, with plenty of opportunity to interact with colleagues across the wider business.

Requirements

This is a role where your ability to communicate, build trust and resolve problems will be just as important as your ability to collect outstanding debt.

What are they looking for? You will already have experience working in Credit Control and be confident managing overdue accounts, communicating with customers and resolving queries.

More importantly, you will be someone who enjoys working with people and understands the importance of maintaining positive relationships while achieving results.

Ideally, you will bring

• Previous Credit Control experience.
• Confidence chasing overdue payments and negotiating payment arrangements.
• Strong communication skills, both over the telephone and in writing.
• The ability to build relationships with customers and internal stakeholders.
• A proactive, organised approach to managing your workload.
• Good attention to detail and confidence working with figures.
• Strong problem-solving skills and a willingness to investigate queries.
• A collaborative attitude and a genuine willingness to support the wider team.

What we offer

• A supportive, established team: Join a settled Credit Control department of 11 people, with a good mix of experience and a collaborative approach.
• Career development: The vacancy has arisen through internal progression, with opportunities to develop your skills and potentially move into other areas of Finance in the future.
• More than just debt chasing: Build relationships, investigate queries, negotiate payment arrangements and work with internal stakeholders to find solutions.
• Variety and exposure: Work with different clients and colleagues across the business, developing your communication and stakeholder management skills.
• A supportive manager: Benefit from clear guidance, structured onboarding and a team that is happy to share knowledge.
• Professional development: Potential opportunities for further training and qualification support.
• Hybrid working: Enjoy a balance of office collaboration and working from home once you have completed your initial training.

Other

Credit Control Opportunity | Nottingham City Centre | Permanent | Hybrid Working | Up to £29,000 Are you an experienced Credit Controller who enjoys building relationships, resolving queries and finding solutions rather than simply chasing outstanding payments?

The practical details

• Salary: Up to £29,000.
• Location: Nottingham
• Contract: Permanent.
• Hours: 35 hours per week, Monday to Friday, 9am to 5pm.
• Hybrid working: 3 days in the office and 2 days from home following initial training.
• Parking: Discounted parking available.