information technology (IT) analyst

About Us:

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there?s a literature review. At DistillerSR Inc., we?re changing the way that scientific research is conducted. Founded in 2008, DistillerSR is the world?s leading AI-enabled workflow automation and evidence management platform for streamlining the production of critical literature-based health research. DistillerSR is used by 80% of the top 10 global medical device and pharmaceutical companies to inform life- changing product research, prepare regulatory submissions and to monitor for safety issues with medical products once in market. At DistillerSR, we have three core values: Always Leading, Always Innovating, and Always Trusted. Our amazing team lives these values every day and our customers trust us to bring them innovative, world-leading solutions that power their important work.

Scope of the Role:

Reporting to the Senior Manager, Solutions Engineering, the configuration specialist will be responsible for assisting with the analysis, design, configuration, and testing of DistillerSR solutions to meet client-specific requirements.

Duties & Responsibilities

• Liaise with Solution Engineers to validate and clarify clients? business requirements.
• Configure software to satisfy client-specific business processes, rules, and other functional requirements.
• Test the fully configured solution to ensure it produces expected results.
• Troubleshoot and reproduce product observations.
• Support client testing through issue triage and resolution.
• Working with the Product and Engineering teams to escalate bugs and product feature requests from the clients.
• Be a creative and responsive member of cross-functional teams (Marketing, Sales, Customer Success).
• Understand the product, related industries and be able to demonstrate the product according to the client?s requirements.
• Document technical diagrams and specifications.
• Provide knowledge transfer to client project team members throughout the project lifecycle.
• Provide input into solution design throughout the project engagement.
• Contribute to team knowledge base and best practices.
• Leverage AI to augment workload and contribute to team best practices.

Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable consultations with personnel will be made if possible, under business conditions.

Requirements

Required Qualifications

• University degree or college diploma with a concentration in Computer Science, Information Systems, Business, Commerce, or equivalent.
• An analytical mindset and strong business communication skills.
• Minimum two years of experience in technical software configuration.
• Strong technical skills and experience with Python, JavaScript, XML, and JSON
• Basic understanding of APIs, REST and GraphQL.
• Basic understanding of probabilistic AI such as naïve bayes and SVM.
• Functional knowledge of Generative LLMs, prompt engineering, and skill/agent development.
• Working knowledge of the software delivery life cycle, including business requirements definition, understanding of functional specifications, development of test plans, testing, user training, and deployment.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Excellent problem-solving, troubleshooting, and critical thinking skills.
• Ability to collaborate with technical and non-technical personnel.
• Well-developed computer skills, and a working knowledge of the Windows environment including MS Office Suite and Google docs and Go