Technical Support (Marine Electronics)

Duties and Responsibilities Technical Support

• Provide first-level technical support to customers, dealers, Service Engineers, and internal teams.
• Assist in troubleshooting equipment and system issues, escalating complex matters to the Technical Team Leader or Technical Manager when required. • Support technical inquiries related to products, services, maintenance, and repairs. • Assist with onboard vessel attendance, site visits, equipment inspections, testing, and commissioning activities when required.

Technical Documentation & Communication

• Maintain and update technical records, service bulletins, manuals, and work instructions. • Distribute technical updates and manufacturer service bulletins to relevant stakeholders. • Prepare technical reports, service documentation, and maintenance records. • Ensure technical information is accurately documented and filed.

Workshop & Equipment Support

• Assist with inspection, testing, repair, and maintenance of defective equipment and spare parts. • Support the maintenance and calibration control of test equipment. • Ensure tools, equipment, and work areas are maintained in a safe and orderly condition.

Required Skills & Competencies EDUCATION AND EXPERIENCE

• Diploma or Higher NITEC in Marine Engineering, Electrical Engineering, Electronics Engineering, Telecommunications, or a related discipline. • Minimum 2–3 years of experience in technical support, marine electronics, communications, navigation systems, or related fields. • Experience in the marine or offshore industry is an advantage. • Basic knowledge of marine communication, navigation, connectivity, or electronic systems. • Familiarity with ISO 9001:2015 and ISO 45001:2018 requirements. • Proficiency in Microsoft Office applications and ERP systems.