Spare Parts Sales Support

Your tasks

The Spare Parts Sales Support professional will provide sales and administrative support for marine spare parts operations, ensuring timely processing of customer enquiries, quotations, orders, and deliveries. The role involves coordinating with customers, suppliers, warehouse personnel, and internal sales teams to ensure accurate order fulfilment and a high level of customer satisfaction.

1. Sales Enquiries and Quotations: Handle customer enquiries for marine spare parts, prepare quotations, check pricing and availability, and follow up on outstanding offers.
2. Order Processing: Process sales orders accurately and coordinate with relevant departments to ensure timely order confirmation, fulfilment, and delivery.
3. Spare Parts Coordination: Identify and verify spare parts based on customer requirements, equipment specifications, part numbers, and technical documentation.
4. Customer Relationship Management: Maintain regular communication with customers, provide order updates, respond to enquiries, and ensure prompt resolution of customer concerns.
5. Supplier Coordination: Liaise with suppliers, manufacturers, and overseas principals to obtain pricing, check stock availability, request lead times, and source alternative parts where necessary.
6. Delivery and Logistics Coordination: Work closely with warehouse and logistics teams to arrange shipments, monitor delivery schedules, and ensure spare parts reach customers on time.
7. Sales and Administrative Support: Maintain accurate sales records, prepare sales reports, update customer databases, and support the sales team with documentation and follow-up activities.
8. After-Sales Support: Follow up on outstanding orders, delivery discrepancies, and customer feedback while identifying opportunities to support repeat business and strengthen customer relationships.

Requirements

• Experience in sales support, order processing, customer service, or spare parts coordination.
• Experience in the marine, shipping, offshore, or industrial equipment industry will be an advantage.
• Basic understanding of spare parts identification, technical specifications, and inventory management.
• Strong organisational, communication, and coordination skills.
• Proficient in Microsoft Office and familiar with ERP or order management systems.
• Detail-oriented, customer-focused, and able to manage multiple enquiries and orders in a fast-paced environment.