Shelter House Matron/Patron
A. Day-to-Day Shelter Management
- Ensure the shelter operates safely, smoothly and respectfully on a day-to-day basis.
- Maintain a structured and supportive residential environment.
- Ensure residents understand and follow shelter routines and agreed house rules.
- Coordinate daily household routines, including meals, cleaning, laundry, activities and general household
organization.
B. Resident Wellbeing and Support
- Promote an environment in which residents feel safe, respected and treated with dignity
.
- Develop appropriate professional relationships with residents while maintaining clear boundaries
.
- Welcome new residents and orient them to the shelter, routines, house rules and available support
.
- Check regularly on residents' general wellbeing and identify concerns requiring professional attention.
- Support residents to maintain healthy daily routines.
C. Safeguarding and Protection
- Maintain a safe environment for all residents, with particular attention to children and other residents who
may require additional protection.
- Remain alert to safeguarding concerns, abuse, exploitation, bullying, harassment, self-neglect or other
risks.
- Immediately report safeguarding concerns through the organisation's established reporting procedures.
- Ensure children are appropriately supervised in accordance with their individual needs and approved
arrangements.
D. Trauma-Informed Residential Care
- Apply trauma-informed principles in all interactions with residents.
- Recognise that trauma may affect behaviour, communication, relationships and daily
functioning.
- Respond to distress calmly and appropriately.
.
- Avoid confrontational, punitive or judgemental approaches
Qualifications and Experience Essential
- Diploma or certificate in Social Work, Community Development, Counselling, Childcare, Health/Social
Care, Hospitality Management or a related field.
- At least 3–5 years of relevant experience working in a residential care, shelter, children's home, safe
house, community support or similar environment.
- Experience working with vulnerable individuals, survivors, children or women.
- Understanding of safeguarding and child protection principles.
- Good communication and interpersonal skills.
- Ability to maintain confidentiality.
- Ability to manage household routines and multiple responsibilities.
- Demonstrated emotional maturity, patience and sound judgement.
- Ability to work collaboratively with professional teams.
- Basic computer literacy and ability to maintain simple records
For more JD on the role click the link:https://bit.ly/46KrIc3
HOW TO APPLY: kindly send your application by filling the form on the link below