Senior Case Management Coordinator and Technical Quality Lead

Dira HR SolutionsNairobiroam-kepublished 09/29/2026

Must-have:SecuritySeniorLeadPrincipal

Coordinate and oversee the provision of specialized MHPSS services, stress management support, and vicarious trauma debriefings for law enforcement officers in close collaboration with the MHPSS consultant
Design, contextualize, and deliver specialized trauma-informed care training modules for frontline first responders.
Establish confidential psychological referral pathways and peer-support frameworks for officers routinely exposed to trauma and human trafficking cases in close collaboration with the MHPSS consultant

Serve as the Program Safeguarding Focal Point, enforcing strict adherence to Protection from Sexual Exploitation and Abuse (PSEA), Child Protection, and Survivor Safeguarding policies across all operational sites.
Establish confidential feedback, complaint, and whistleblowing mechanisms across all facilities, leading internal investigations or case reviews for any policy breaches.
Audit shelter physical spaces and operational workflows to ensure zero-tolerance compliance with survivor safety and dignity standards.

Provide direct administrative and operational supervision to Shelter Managers across all sites.
Conduct regular field supervision visits to all three duty stations to ensure standard operating procedures (SOPs), security protocols, and safety standards are maintained.
Step in as Acting Shelter Manager at any facility during a Shelter Manager's extended leave, vacancy, or emergency operational gap.

Design and institutionalize staff wellness, psychological safety, and stress-management frameworks across all facilities to mitigate vicarious trauma, compassion fatigue, and staff turnover.
Facilitate structured, peer-led clinical debriefing sessions and mandate individual check-ins for frontline teams following high-intensity cases or severe crisis events.

Deliver targeted, specialized mental health and psychosocial support (MHPSS) services for high-complexity trauma cases, complex psychiatric presentations, or escalated survivor crises.
Develop standardized MHPSS clinical toolkits, screening protocols, and survivor recovery manuals tailored to Horn of Africa migration contexts.
Provide expert clinical supervision to shelter Clinical Psychologists and Social Workers to ensure survivor-centered care.

6 Program Management & Strategic Support:

Support the Program lead in strategic planning, budget tracking, donor reporting, and regional counter-trafficking program execution.
Represent the organization in high-level interagency working groups, regional MHPSS Working Groups, Child Protection/GBV Sub-Clusters, and ministry-level counter-trafficking forums (e.g., CTIP Secretariat, UNHCR/IOM coordination meetings).
Lead technical proposal development for MHPSS expansions and design regional protection strategies along major transit corridors.

Draft, update, and standardize technical protocols and clinical guidelines governing survivor protection, emergency intake, interpreter integration, and cross-border MHPSS services in line with IASC guidelines.
Establish qualitative and quantitative MHPSS indicators, outcome measurement frameworks, and feedback loops to track survivor recovery trajectories over time.
Lead technical research and document emerging trends in trafficking routes along the Moyale–Nairobi and Uganda border corridors.

Run advanced data analytics, trend reports, and performance dashboards directly within the organization's Case Management System (CMS).
Audit digital case files across all three sites to ensure strict data hygiene, timely updates, and 100% compliance with Kenya’s Data Protection Act (2019).
Utilize CMS metrics to extract evidence-based insights for program refinement, technical proposals, donor deliverables, and policy advocacy.

Education: Master’s Degree in Clinical Psychology from an accredited university (Mandatory requirement). PhD is an added advantage.

Professional Licensing: Active registration and valid practicing license from the Counsellors and Psychologists Board (CPB), with membership of the Kenya Counselling and Psychological Association (KCPA) or an equivalent professional body.

Vetting & Clearances: Valid Certificate of Good Conduct (Police Clearance) from the DCI and a clean safeguarding/child protection background check.

Experience:
Minimum 6–8 years of post-qualification professional experience, with at least 3 years in a senior leadership, supervisory, or technical advisor capacity within humanitarian, migration, or counter-trafficking MHPSS programs.
Proven track record in multi-site management, coordinating MHPSS for law enforcement/first responders, safeguarding management, and direct supervision of multidisciplinary clinical teams.

System & Technical Skills:
Advanced proficiency in data management platforms (a case management system or similar protection/GBV database software).
Expertise in running advanced data queries, quality control audits, and reporting dashboards.

Languages: Professional fluency in English and Swahili. Working knowledge of Horn of Africa languages (Amharic, Oromo, Tigrinya, or Somali) is an added advantage.

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