Senior Supervisor (FOH)

About the company

Elephant Grounds is an award-winning Hong Kong-born lifestyle brand renowned for its specialty coffee, Japanese influenced cuisine, and café culture. Founded in 2013 by Gerald Li and Kevin Poon, the brand began as a coffee kiosk within a retail shop and has since grown into a fully integrated coffee roastery, artisanal bakery, and restaurant concept with operations in Hong Kong, Manila, Jakarta Q1 2026, and now Singapore.

Our coffee program is led by an award-winning team - including a champion roasterand other specialty coffee professionals - with a relentless dedication to building a sustainable coffee program. Elephant Grounds focuses on the alchemy of space design, music, and light - and the impact they have on guests, creating an unmistakable energy and vibe. We are a growing hospitality group preparing to launch the first local outlet of a renowned international café concept known for its specialty coffee, seasonal menus, and modern ambiance. This launch marks a strategic expansion of our diverse F&B portfolio, we aim to deliver quality, consistency, and innovation at every customer touchpoint.

Your tasks

1) Leadership & Team Mentorship

• Lead, coach, and mentor Supervisors and FOH/BOH staff to ensure consistent service quality.
• Foster a positive, collaborative, and professional team environment that motivates staff to perform at their best.

• Conduct on-the-job training and performance feedback sessions for Supervisors andjunior staff.

2) Service Excellence & Guest Experience

• Monitor service quality, resolving guest feedback or concerns promptly andprofessionally.
• Support Supervisors in managing peak periods to ensure smooth, high-quality service.

3) Operational Oversight

• Assist in the daily running of FOH and BOH operations, maintaining operational standards, hygiene, and SOP compliance.
• Oversee inventory tracking, POS management, and stock controls with Supervisors.

• Support roster management, ensuring proper staff coverage and efficient scheduling.
• Monitor and maintain supply levels for both service and kitchen operations.

4) Coordination & Reporting

• Act as a bridge between Supervisors and the Restaurant Manager, ensuring communication of operational updates and issues.
• Assist in preparing reports such as attendance, roster summaries, and inventory audits for management review.

5) Continuous Improvement

• Identify operational gaps, provide recommendations, and implement improvements to enhance efficiency and guest satisfaction.
• Support the management team in special projects or initiatives as required.

6) Any other duties as and when assigned by the management.

Requirements

We are looking for passionate individuals to join us as Senior Supervisor. If you’re driven by dedication and a love for exceptional culinary experiences, come be part of our team and help shape this extraordinary journey at Elephant Grounds.

Job Requirement

• Strong team player with a customer service-oriented mindset.
• Ability to lead a small team and maintain composure during peak hours.

• Food Safety Hygiene Certification required.
• Ability to work flexible hours/shift, including weekends and public holidays.

Other

Thank you for your interest in this position. Please note that only shortlisted candidates will be notified.