Technical Support & Application Specialist (m/f/d)

We are DINA

DINA is a medium-sized technology company that develops and produces safety solutions for machines and industrial plants. Our products ensure that dangerous machine movements are reliably monitored and people are protected. Our customers include machine and plant manufacturers from various industries worldwide.

The Role

As a Technical Support & Application Specialist, you will support our customers in implementing demanding applications safely and reliably using DINA products. You will understand our customers' technical requirements, develop suitable solution approaches, and accompany them from the initial consultation to successful application. In doing so, you will combine sound technical know-how with a passion for customer contact, knowledge transfer, and technical sales consulting.

Your Tasks

• Application consulting through the analysis of customer applications, understanding technical and safety requirements, and developing suitable solutions with our products.
• Technical customer consulting regarding the selection, configuration, parameterization, and application of our products – via telephone, remote, and during national and international on-site customer appointments.
• Technical sales support by accompanying our sales team during customer meetings, clarifying demanding application questions, and supporting technical purchasing decisions.
• Identifying new application possibilities and technical customer needs, as well as passing them on to sales and product management.
• Error analysis and problem solving for complex technical issues regarding SPS/PLC, sensor technology, drive technology, and industrial safety applications.
• Knowledge transfer through product and application training for customers, sales partners, and internal teams.
• Continuous improvement through the analysis of recurring technical challenges and close exchange with product management, development, and quality.
• Digitalization & AI through the professional support and further development of our AI-supported support processes, the maintenance of the knowledge base, and ensuring the quality of automated responses.
• Documentation of relevant customer inquiries, technical solutions, and insights in our CRM system.

What this role is not

• Not a classic maintenance or repair function. The focus is on demanding customer applications, technical consulting, and the development of suitable solutions.
• Not pure first-level support. Standard inquiries are increasingly automated or handled by other support functions. You will focus on complex technical issues, customer consulting, and knowledge transfer.

Your Profile

• Technical qualification through a degree in electrical engineering, automation technology, or mechatronics, alternatively further training as a technician or master with corresponding professional experience.
• Professional experience in application consulting, technical support, technical sales, or a comparable customer-oriented technical function, ideally in industrial automation.
• Sound technical understanding in electrical engineering, SPS/PLC, sensor technology, drive technology, and industrial interfaces, as well as experience with the configuration and parameterization of technical products.
• Understanding of industrial safety applications and interest in functional safety, safety controls, and relevant standards.
• Analytical and conceptual skills to understand complex customer applications, evaluate technical requirements, and independently develop suitable solution approaches.
• Strong communication skills as well as customer and sales orientation, with a passion for explaining technical contexts clearly, building trust, and supporting customers in making informed decisions.
• Digital affinity and interest in AI-supported solutions as well as the further development of automated processes in technical customer support.
• Independent, solution-oriented way of working, team spirit, good English skills, and willingness to undertake national and international customer visits.

We particularly welcome experience in SPS programming, knowledge of functional safety according to ISO 13849 or IEC 62061, as well as experience with secure industrial communication systems. These skills are an advantage but not a requirement.

Our Benefits

• Flexible working with a flextime model and home office, currently with two days of on-site presence per week.
• 30 days of vacation and free lunch daily, as well as coffee, fruit, drinks, and snacks.
• Health & Prevention with an employer subsidy for company pension schemes, additional health services via DINA-Care, and a subsidy for computer workstation glasses.
• Sport & Fitness with a free choice between Urban Sports Club, Wellpass, and Wellhub.
• Personal development through an individual training budget as well as external training and certifications.
• Mobility & Discounts with JobRad and attractive employee discounts via Corporate Benefits.
• Work environment & Community with high personal responsibility, flat hierarchies, regular team and company events, as well as a laptop and equipment for the home office.