Customer Service Executive -Ocean Freight

Your tasks

1. Maintain and regularly update rate tables, while providing support and responding to inquiries from both local and overseas inquiry.

1. Prepare and provide accurate and competitive quotations based on customer requirements, while ensuring timely follow-up on quotation status and business opportunities.

1. Negotiate with ocean carrier and co-loader to obtain price advantage.

1. Build comprehensive relationship with ocean carrier and co-loader.

1. Monitor freight rates, market trends, and competitor pricing to support pricing strategies and identify potential business opportunities.

1. Execute marketing information sharing by various means to internal and external customers to promote business opportunity and enhance customer relationship.

1. Participate in sales meetings to assist the sales team in business development efforts.

1. Assist in the development of the annual business plan and budget, and prepare performance reports to monitor progress.

1. Execute on any job and assignments deemed necessary by management.

Requirements

1. Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
2. Proficient in MS Office (PowerPoint, Word, Excel) and Google Sheet
3. Strong organizational skills and attention to detail.
4. Good understanding of ocean freight operations and shipping documentation.
5. Good command of English, both written and spoken.
6. Knowledge of Incoterms, shipping regulations, and documentation.
7. Experience with freight quotations, rate management, shipment tracking, or reporting.
8. Experience working with international customers, carriers, or overseas offices.