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IT Helpdesk

Dikshatek IndonesiaJakarta Pusat, DKI Jakartaglintspublished 10/30/2026
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Your tasks

Core Responsibilities

  • Incident Management: Receiving, logging, categorizing, and resolving user-reported issues (hardware, software, network, access).
  • First-Level Support: Acting as the first point of contact for IT-related queries and troubleshooting common problems.
  • Ticket Management: Creating, updating, prioritizing, and closing support tickets in a ticketing system (e.g., ServiceNow, Jira Service Desk).
  • Escalation: Routing complex or unresolved issues to second/third-level support teams with proper documentation.
  • Password & Account Management: Resetting passwords, unlocking accounts, and provisioning/deprovisioning user access.

Other Responsibilities

  • Providing clear, professional communication to end users (via phone, email, or chat).
  • Documenting solutions and workarounds in a knowledge base.
  • Keeping users informed on ticket status and resolution timelines.
  • Continuously learning to stay updated on new tools and technologies.

Other

Working Hours Monday – Friday, 08.00–20.00 WIB