Helpdesk Technician M/F - Digitalis

Your tasks

Your role at Digitalis will be to manage the support and maintenance activity of audiovisual systems and to intervene remotely (level 1) or at the client's site as part of the execution of their maintenance contract or during a support request.

Within the Production Department, and reporting to the technical team, you will intervene on the following subjects:

• Processing and management of tickets on the support platform and remote problem resolution
• Corrective interventions on-site: first-level diagnosis and troubleshooting
• Planning and monitoring of preventive maintenance visits according to maintenance contracts
• Implementation of workarounds
• Creation / editing of intervention reports
• Writing of procedures for clients
• Follow-up and RMA management of defective products
• Acceptance testing and functional testing of equipment (pre-configuration before site work)
• Ensuring client satisfaction and promoting the image of Digitalis
• Ensuring a long-term and sustainable relationship with clients

Requirements

• You have a first similar experience in the field of technical audiovisual or IT and you have knowledge in electronics and network IT (protocols, N1/N2 support). Knowledge of Crestron, Extron, QSC brand products is a plus
• You are recognized for your ability to adapt, your logical and deductive spirit (you know how to read and interpret a technical synoptic)
• You are organized and reactive and you have good interpersonal skills and good communication (written and oral)
• You have a mastery of technical English

What we offer

• CSE WIISMILE (company contribution of €80/month)
• Health insurance covered at 90% by the company
• Internal training </body>