Monitoring/Call center operator

Your tasks

-Monitor IT systems -Work with monitoring/alerting systems, troubleshoot and solve arising issues with engaging other teams if needed -Act rapidly in critical situations, handling multiple alerts simultaneously. -Be able to ensure high availability and SLA's -Control the accuracy of responses to all received claims and problems from clients -Manage, track, report, and process assigned tickets daily and across shifts -Redirect problems to the appropriate departments -Create reports and ensure proper workflow -Work in a 24x7 team, with day and night shifts

Requirements

Digital Edge is seeking a technical specialist with good English knowledge to join our technical support team.

-Good written and verbal communication skills in English -Troubleshooting and customer service skills -Strong analytical and organizational skills, with passionate attention to detail -Ability to multi-task, prioritizing multiple objectives and initiatives -Knowledge and hands-on experience in Windows or Linux Servers and Computer networks is a plus

How to apply

To apply for this position, please submit your CV in the English language to jobs.armenia@digitaledge.net, mentioning the position title you are applying for in the subject line of the email.