Account Manager

Follow up the performance of newly deployed healthcare providers.

Handling customers' queries regarding using mobile App.

Providing prompt technical solutions to insure resolution of customers' inquiries.

Communicate with healthcare providers for their prescriptions' issues.

Live monitoring of healthcare providers' submissions.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Follow up and make scheduled call backs to customers when necessary.

Manage and progress client support emails and calls.

Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.

Resolving customer complaints quickly and efficiently.

Follow communication “scripts” when handling different topics.

Collaborate with other departments to ensure the digitization quality process is fulfilled for every aspect of the business.

Keeping customers updated on the latest products in order to increase sales.

Bachelor’s Degree holder

A minimum of 2 years’ experience.

Good command in English and Arabic languages - both verbal and written

Knowledgeable in MS Office (Word, PowerPoint, Excel, Outlook)

Good communication skills & Willingness to cooperate with others.

Good listening skills.

Presentable and Dynamic person.