Technical Support Engineer

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.

What you will do

Support our Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases

Project a professional company image through phone and email interactions.

Work with our Validation teams to process Lawyer Card request

Collaborate with Cross-functional teams to resolve issues and provide solutions

Recognize, document and alert supervisors of trends in customer calls

Research through Knowledge Base articles, labs and other means to resolve customer issues

Master internal tools used for timely problem resolution

Contribute to DigiCert Knowledge Base

What you will have

Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience

2+ years of experience in technical support within the tech industry

Strong problem-solving skills

Knowledge of PKI certificates

Working knowledge of Rest API’s

Comfortable working on a computer daily and conversing over the phone and through email.

Strong oral, written and interpersonal communication skills

Detailed-oriented with excellent organization skills

Self-motivated, manage your time well, and get things done.

Team-oriented and ability to work with people from diverse backgrounds

Industry-related certificates are a plus (Security+, MSCE)

Nice to have

Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

Competitive compensation and comprehensive benefits package

Generous paid time off, including holidays and additional leave options

Family-friendly leave policies, including maternity, paternity, and other supportive leave programs

Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources

Pension, life insurance, and income protection benefits (location dependent)

Employee Assistance Program with 24/7 confidential support for employees and their families

Education assistance and professional development opportunities

Access to LinkedIn Learning and continuous learning resources

Employee referral bonus program and additional company perks and discounts

Internal rewards and recognition platform ( Motivosity ) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues

Business travel insurance and global employee support programs

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