Credit Executive | Auto Loans Collections

We are seeking a dedicated and resilient Credit Collections Executive who is committed to delivering positive outcomes through professional and empathetic communication. You are a strong team player with excellent emotional intelligence, patience in managing debtors, and the ability to build rapport while effectively negotiating repayment solutions. Why Join Us? Be part of a trusted automotive and financial services group with over 35 years of industry experience

Build expertise in negotiation, conflict resolution and customer relationship management

We believe in respectful, solution-oriented debt recovery that balances business objectives with customer needs

Work alongside colleagues across vehicle sales, and financing, giving you exposure to the full customer journey

Work from our four-storey Dickson Auto Centre, within an integrated ecosystem spanning vehicle sales, financing, insurance and aftersales

Core Responsibilities: Manage a portfolio of customer accounts and follow up on outstanding payments

Contact customers to negotiate repayment arrangements and resolve account-related matters professionally

Process collections, payments, refunds, account adjustments, and GIRO applications accurately

Prepare collection notices, full settlement quotations, vehicle release letters, and related documentation

Coordinate with internal teams, dealers, and external stakeholders to ensure smooth account resolution

Maintain accurate records and ensure compliance with company SOPs and regulatory requirements

Support administrative duties, process improvements, and other ad hoc assignments as required

Job Requirements: Minimum O Level with at least 1 year of relevant experience in a similar role

Strong communication, negotiation, and interpersonal skills

Proficient in Microsoft Office

Detail-oriented, organised, and able to manage multiple priorities

A team player with integrity, professionalism, and good emotional intelligence