General Manager

Responsibilities:

Oversee the day-to-day operations of all DTL departments. Supervise Managers, Supervisors and Department Heads. Enforce company policies, SOPs, operating hours and service standards. Monitor staff attendance, discipline, productivity and professional conduct. Ensure excellent customer service and resolve serious customer complaints. Monitor daily sales performance and identify operational issues affecting revenue. Ensure proper coordination between Lounge, Bar, Kitchen, Salon, Car Wash, Snooker, Security and other departments. Monitor cleanliness, ambience, maintenance and general facility standards. Ensure food/service quality, stock discipline and wastage control. Coordinate events, shows and promotional activities with relevant teams. Ensure management instructions are implemented and followed through. Submit concise daily/weekly operational reports and immediately escalate serious incidents. Work closely with HR/Admin and the chartered accountant/internal auditor while maintaining proper separation of responsibilities.

Requirements:

A minimum of a degree in hospitality management, business administration or a related discipline. Minimum 4 years practical hospitality/operations management experience. Previous experience managing a lounge, restaurant, hotel, entertainment venue or similar operation is strongly preferred. Strong staff-management and leadership ability. Good understanding of sales, cost control, stock management and customer service. Strong problem-solving and reporting skills. Ability to work flexible hours, including nights, weekends and public holidays when required. Must be comfortable working in a fast-paced hospitality environment.

Ideal Candidate:

Firm, disciplined and professional. Hands-on and visible on the operational floor. Highly accountable and dependable. Commercially minded and sales-conscious. Able to manage staff without unnecessary confrontation. Proactive and capable of solving problems without constant supervision. Able to maintain standards even when operating conditions are challenging. Honest, confidential and resistant to manipulation or favouritism.

Reporting Line:

Reports directly to the founder/CEO/designated management authority. Department managers, supervisors and operational leads will report through the general manager as directed by management.

Application:  Qualified candidates should submit their CV with details of previous hospitality management experience.

Authority & Accountability:

The general manager will have authority to supervise operations and enforce approved company policies but must operate within DTL's financial and administrative approval structure. The GM must not bypass established financial controls, personally divert company revenue, approve unauthorised expenditure or interfere with independent financial/audit reporting.