IT Services Engineer

Your tasks

Coordinate customer service calls. Support equipment diagnosis in various areas within the workshop. Provide training to engineers and technicians on the use of our providers' tools (manuals and software). Assist service personnel with corrective actions that require a high level of troubleshooting. Coordinate with the Technical Support Coordinator regarding the installation of equipment acquired through bidding processes and/or contracts. Collaborate with the SEM’s of Diagnostika Capris in user training. Develop interfaces and manage complex projects. Maintain weekly control of customer printer replacements. Perform daily follow-up on network-related orders in the Promat system. Support the Warehouse department with the punctual and timely delivery of supplies and controls when required. Provide continuous assistance to the Technical Support Coordinator in equipment installation, bidding processes, equipment repair, and execution of acquired contracts.

Requirements

-Requirements- Minimum education: University 2 years of experience Languages: English Knowledge: Equipment maintenance, Preventive maintenance, Customer service, Systems support, Computer support, Diagnostics Driver's licenses: automobiles / cars Availability to travel: Yes