Client Relations Executive

Your tasks

The Client Relations Executive plays a critical role in managing client relationships by ensuring efficient CRM management, supporting the sales team, and managing collections. This position requires exceptional communication, organizational skills, and a customer-focused approach to achieve high levels of client satisfaction operational and collections efficiency For All Sales segments such (Corporate, HORECA, Chemical, FM and additional; segments added by business) • Maintain and update client information in the CRM system to ensure data accuracy and reliability. • Assist and support the sales department all segments by preparing quotations and ensuring timely system updates. • Follow up with clients for outstanding payments, ensuring collections are aligned with company KPIs. • Resolve client issues and concerns promptly, maintaining high levels of satisfaction and retention. • Communicate with clients to provide updates on sales orders, payment statuses, and other inquiries. • Collaborate with the finance team to address discrepancies in collections and invoicing. • Monitor client accounts and ensure timely follow-ups for overdue payments. • Prepare reports on CRM activity, collections progress, and client interactions for the Team Lead. • Support process improvements in CRM, sales support, and collections to enhance operational efficiency. • Ensure compliance with company policies and procedures in all client interactions. • Stay updated on industry trends to deliver innovative solutions and a superior client experience.

Requirements

Academic Qualifications • Bachelor’s degree in business administration, Finance, or a related field. Years of Experience • Minimum of 1-2 years in a similar role, preferably in sales support or collections. Nature of Experience • Trading companies, administration, etc Other Skills / requirement • Strong communication and interpersonal skills. • Proficiency in CRM systems and Microsoft Office applications. • Ability to prioritize tasks and meet deadlines in a fast-paced environment. • Customer-focused approach with problem-solving abilities. • Knowledge of sales and collections processes.