QRA Manager

QRA Manager

Join DHL Supply Chain as a QRA Manager and take the lead in driving quality, compliance, risk, and assurance across our operation. Working closely with operational teams and customers, you'll ensure regulatory compliance, champion continuous improvement, and support the delivery of safe, efficient, and high-quality services.

A typical day may involve:

• Leading all Quality, Regulatory and GDP compliance activities, ensuring patient safety remains at the forefront of operations and that all activities meet EU GDP, client and DHL standards
• Acting as the site's Deputy Responsible Person, providing expert quality and regulatory guidance while ensuring robust governance, risk management and compliance across the operation
• Managing and developing the Quality Control team, ensuring all inbound, sampling, release and certification processes are completed accurately, compliantly and in line with agreed KPIs
• Overseeing investigations into deviations, complaints and non-conformances, supporting Root Cause Analysis (RCA), CAPA activities and change control processes to deliver effective and sustainable resolutions
• Reviewing, approving and maintaining Quality and Technical Agreements with clients and suppliers, ensuring ongoing compliance with regulatory requirements and contractual obligations
• Supporting business growth and change initiatives by providing quality and regulatory expertise for new client implementations, service expansions and continuous improvement projects
• Building and maintaining strong relationships with clients, operational teams and key stakeholders, acting as the primary escalation point for quality-related issues and driving exceptional customer satisfaction
• Championing a Quality First culture by driving training, compliance awareness and best practice across the site, promoting right-first-time behaviours and delivering measurable improvements in quality performance and operational excellence

This role would suit people who:

• Have previous experience in QA Pharmaceutical storage and Logistics requirements
• Are fully compliant on all key elements of the Quality Management System and have full understanding of GDP and GMP processes where applicable
• Have knowledge and understanding of the pharmaceutical industry and supply chain elements
• Have market and industry knowledge in particular around GxP regulatory requirements and GxP compliance QMS and associated procedures
• Can gain organizational alignment and support for customer needs
• Have experience in Medical Devices, Cold Chain, Validation, Transportation and Packaging
• Are driven, motivated, results and goal orientated

Why join us?

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 9th or 16th November, 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.