Operations Manager

Be An Essential Part Of Everyday Life DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy. So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed. We are offering an exciting opportunity for the position of HGV-Drivers. In this position you will play a crucial role to support our vision of becoming a Great place to work for all. At DHL Supply Chain Uganda, we’re looking for… Operations Manager. Role Outline

Support of DSCs growth agenda by building and maintaining profitable business unit-through managing the accounts P&L and budget Build high quality and trusted business relationship within the customer's leadership team Identification, assessment, pursuit and closure of additional share of wallet within the contract for effective management of proactive organic growth Lead by maintaining a high standard of ethics, compliance with company policies and operating procedures & efficiencies. Provide leadership, motivation, training and development of the workplace, executing against customer requirements, operational productivity & performance, contract KPIs and ‘making DHL a great place to work’ To drive achievement of the contractual obligations of the UBL warehouse and transport contracts Proactively manage the renewal agenda and ensure that customer satisfaction is sustained. Responsible for financial performance of the contract as per the operational, financial and investment plans. Manage the P&L of the Contract to deliver on the agreed GP target Be the face of the operational delivery to the customer. Develop and leverage constructive relationships with key customer stakeholders within assigned business units (that are business and issues-based, as opposed to transactional). Ensure a year-on-year increase in DSC's percentage share of the customer's logistics spend Work with BD to develop and meet plans to resell within Contract e.g. VAS Conduct annual, formal planning meeting with the customer Collaborate with internal functions that support the contract renewal process (BD, Solution SHEQ, Design, HR, IT, Legal, Finance,etc, etc.), gather required input and coordinate actions Develop targets and annual budget for the contract - in consultation with the General Manager and Finance Manager Report on a monthly, quarterly and annual basis on the Contract financial performance Spend a high proportion of time on site working with the contract operational and finance teams Work effectively in a matrix structure with the operations leaders to deliver the day-to-day solutions and meet the annual and long-term growth aspirations on the Contract Review input from BD team, ensure quality and commercial standards are met Co-develop account investment and commercial plans for Transport and Warehousing with General Manager Built and maintain strong relationships with the key decision makers and establish customer network on a working level (coach network) Organize and hold Monthly performance review meetings (SPM) with the customer Monitor KPIs, ensure quality standards and performance targets are being met Act as key contact for customer, channel communication to internal functions coordinate actions in case of large operational issues Process improvement savings Achievements Compliance with statutory and company policies and procedures; Health and Safety, Environmental issues, legislative and employment equity . Responsible for all issues relating to Health & safety and Environment Coordinate the resolving of operational issues and push for process improvements Ensure compliance with SOPs (Standard Operating Procedures) Plan the renewal process and coordinate the team throughout the renewal process Collect and share knowledge and best practices Act as an interface between customer and DSC Internal function, collect and distribute required information Work within operating areas as determined by the management and needs of the business. Undertake Projects to Improve contract profitability and innovations within the contract) Recruit and develop the members of the contract leadership team; keep them motivated and coordinate their efforts Generating commitment, motivation and enthusiasm for the contract Leads and manages team; determines team structure, roles and performance targets in co-operation with functional leaders Evaluate performance and process performance-based compensation for direct staff leadership Demonstrate active leadership style Lead and participate in Performance Dialogues, Gemba walks and Town Hall meetings Lead by example to reinforce behaviors associated with our culture (eg Respect and Results, Continuous improvement, Employee Engagement) Participating in CSR (Corporate Social Responsibility) initiatives and engages employees in participation Provide active recognition of improvements Ensure participation in EOS opportunities and activities Provide leadership for sites in assessing potential, developing talents and succession planning Responsibility for recruiting and developing direct reports and managing performance within local guidelines Responsible for partnering with HR Business Partner regarding any employee/industrial relations matters for the contract Team Building and Moral Management .

Qualifications & Experience

Excellent Computer literacy (Ms office) and presentations skills Excellent interpersonal, leadership, motivation and planning skills Good written and communication skills and understanding basic arithmetical principles Good experience in warehouse management, distribution and transport methods Candidate should be able to enforce health and safety procedures and identify hazards React to customers in a courteous and professional manner and maintain at the highest level Candidate should be able to propose different solutions to problems/issues- must be able to act their own without being urged to do so. Person should have good understanding of quality as key value Business and commercial acumen Over 8 years’ experience of working in warehouse/ logistics Operations environment Knowledge of logistics market trends, opportunities and challenges Minimum 3 years’ experience in an operation’s managerial role preferably in Supply Chain and logistics company Manages and leads teams through broad management experience across several functional areas or businesses Degree in Supply Chain Management, Logistics or any other related courses Relevant Certificates in inventory management, fleet management or logistics will be an added advantage Any Training in finance for non-finance managers will be added advantage

DPDHL Core Competencies & Skills

Maintains effective relationships with customers. Develops and delivers high quality / innovative products, services or solutions. Focuses on customer needs and gains their commitment. Gains management / colleague support to meet customer needs. Ensures strategies / plans are aligned and reflect others’ views. Develops strategies / plans aligned to broader organizational strategy. Communicates strategy. Establishes clear, challenging and achievable objectives. Aligns resources and the organization within own area of responsibility to achieve objectives. Regularly reviews and communicates progress against objectives and adjusts as needed. Champions continuous improvement and innovation. Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others. Provides employees, colleagues and business partners with candid and regular feedback. Provides employees with development opportunities. Supports employees with career opportunities. Inspires others to develop themselves. Conveys a clear sense of personal goals and values. Actively seeks feedback to improve performance. Develops new skills and modifies behaviors based on feedback. Takes personal responsibility for career and development.

Languages English - verbal and written. <