Customer Service Agent

Carrière | Beringe

Wij vragen

• 40 uur
• Reguliere baan

Wij bieden

• € 16,00

Taken en verantwoordelijkheden

Samenvatting Join our team as a Customer Service Agent and become the vital link between global customers and innovative logistics solutions, where your expertise, initiative, and passion for service help shape the networks of tomorrow. Good work!

Over de functie Become the key connection between DHL Supply Chain, our customers, and internal teams by delivering smooth and reliable logistics solutions every day. In this role, you will support a global technology leader, Nokia, by ensuring efficient shipment flows, resolving challenges, and building strong customer relationships. Join a dynamic environment where your ideas, accuracy, and proactive approach directly contribute to the success of worldwide supply chain operations.

Your key responsibilities:

• Support customers with shipment updates, orders, and logistics solutions
• Collaborate with Transport, Planning, and Customs teams to ensure smooth operations
• Resolve logistics issues and improve customer satisfaction
• Maintain accurate records and ensure timely task completion
• Build strong customer relationships through proactive communication

Working hours: You will work from Monday till Friday in 2 shift system:

• 6:00 -15:00
• 13:00-22:00 or 15:00-24:00

Over het bedrijf

DHL Supply Chain, part of the DHL Group, is a leading provider of logistics services worldwide. By combining management and value-added services with our customized, integrated logistics solutions, we support resilience, efficiency, improve quality, and build competitive advantage.

Wat wij vragen

• Private accommodation
• Previous experience working within logistics field
• Fluent spoken and written English
• Knowledge of SAP is a strong advantage
• Customer - oriented, proactive, and patient when handling multiple questions
• A high level of accuracy and independency...