Transport Coordination - Customer Service

ABOUT DHL:

We create a competitive advantage for our customers by providing them with logistics solutions based on our warehousing, transport, and standardized integrated services worldwide. Our people are our greatest asset. We are certified as a Great Place to Work company. In DHL, you will find a culture that embraces diversity and collaboration; empowers your strengths and generates trust through our values of respect and results. A world driven by logistics. A company driven by our people.

Requirements:

• Education: Completed Bachelor's degree or Engineering, preferably graduated.
• Languages: Intermediate-advanced English (indispensable).
• Knowledge: Intermediate Excel, management of customer portals, knowledge in logistics, exports, and customer service.
• Experience: 1 to 2 years in positions related to customer service, logistics, operational planning, or exports.

Functions:

• Coordinate and ensure compliance with the customer's export requirements.
• Manage and follow up on shipping and distribution programs.
• Develop operational plans to guarantee the continuity of the operation.
• Monitor and analyze performance indicators (KPIs) for service, productivity, and quality.
• Maintain constant communication with the customer to address requirements, resolve incidents, and provide operational status.
• Coordinate activities with the Operations, Transport, Customs, Quality, and Customer Service areas.
• Manage and supervise the personnel in charge, ensuring the achievement of objectives.
• Analyze customer demand to optimize resources and operational capacities.
• Identify operational risks and establish preventive and corrective actions.
• Ensure compliance with internal procedures, quality standards, and security policies.
• Participate in continuous improvement projects focused on operational efficiency and customer satisfaction.

Schedule

Monday to Friday with schedule availability

• from 07:00 to 17:00 hours or from 08:00 to 18:00 hours, according to the needs of the operation.
• Availability to work weekends occasionally, according to the needs of the operation.

Work Zone:

• Ex Hacienda Doña Rosa Lerma

We Offer:

• Salary $24,000 gross monthly
• Statutory and superior benefits
• Life insurance
• Major medical expenses insurance
• Savings fund
• Grocery vouchers
• 30 days of aguinaldo

Contract with DHL

At DHL Mexico, you will find an environment that will challenge you to fully develop your skills and professional potential. Join our team and be part of a world driven by logistics and excellence in customer service!

-Requirements-

Minimum education: Higher education - Bachelor's degree 2 years of experience Languages: English Keywords: service, costumer, cliente