Customer Service Assistant (M/F)
Excellence. Simply. Delivered!
DHL FREIGHT is a subsidiary of DHL Group (600,000 employees worldwide), one of the leaders in the global transport market.
Essential links in the economy, innovative and evolving, transport and logistics professions are at the heart of the energy transition: use of alternative fuels, decarbonization of the transport chain, reduction of the carbon footprint of pallets.
As a member of the DHL Freight France family (800 employees), you will actively contribute to our success, regardless of your role.
Motivated employees—that is something priceless for our Company! That is why we are committed to offering challenges as well as opportunities for personal development throughout your career at DHL!
In 2026, we were certified TOP EMPLOYER for the 7th consecutive year!
Reporting to the Customer Relations Manager, you contribute to customer satisfaction and loyalty by managing requests in compliance with current DHL Freight procedures.
What are the missions?
- Ensure the daily management of customer relations (calls, emails, incoming requests);
- Follow up on customer files and guarantee their satisfaction at every stage;
- Identify needs and propose suitable solutions;
- Handle disputes and provide fast and effective responses;
- Collaborate with internal teams to improve the customer experience;
- You may be required to manage a portfolio of a few customers in addition to your activity.
What are the indispensable prerequisites to apply?
- You have experience in customer service and are interested in transport.
- Excellent communication skills, both oral and written.
- Recognized sense of customer service and strong customer satisfaction orientation.
- Taste for teamwork, combined with curiosity, perseverance, adaptability, and rigor.
- Good command of IT tools and management software.
- Minimum English level B2; mastery of a second language is an asset.
- Location: Lognes (77)
Beyond professional skills, we are looking for soft skills based on Respect and Results. Our integration process will allow you to discover our Company, our professions, and our values.
What are our benefits?
- Fixed remuneration over 13 months
- Bonuses
- Restaurant vouchers
- Health & wellness program
- CSE benefits (holiday vouchers, shopping vouchers, etc.)
- 5 RTT days
As part of our employment policy based on diversity, all our positions are open to any person with a disability.
#DHLFREIGHT