Customs Customer Service Representative (m/f/d)

ACTIVELY SHAPE THE SUCCESS OF DHL EXPRESS.Welcome to DHL Express, the pioneer in international express shipping and a proud member of the DHL Group. Since 1969, we have been shaping cross-border shipping and are present in over 220 countries and territories worldwide.Our conviction: It is the people who make the difference. Our goal is to find and promote the best talents worldwide. With us, you can expect diverse job opportunities to grow personally and professionally.Our company is constantly growing in the customs area. We are therefore looking for reinforcement for our motivated team.In DHL Express Customs Customer Service, all inquiries from our customers (m/f/d) regarding the customs clearance of shipments are answered. Are you a communicative personality who loves talking on the phone? If you are interested in diving into the versatile world of customs and are also a team player, you... 1 Customs Customer Service Representative (m/f/d) YOUR TASKS * First direct contact person for our DHL Express customers (m/f/d) in various customs matters * Answering incoming calls to our customs service hotline * Written and telephone customer contact to obtain necessary documents for import and export customs clearance as well as processing complaints * Internal contact person (m/f/d) for other departments regarding shipments in the customs clearance processYOUR PROFILE * Completed commercial training (e.g., HAK) * Professional experience in customer service (e.g., Call Center) and/or in direct customer contact * Initial customs knowledge or interest in the logistics sector is an advantage * Very good MS Office skills (especially Word, Excel) * Good English skills in speaking and writing, additional foreign language skills are an advantageYOU ARE: * communicative, team- and customer-oriented * independent and flexible * able to learn and solution-oriented * responsible and organizedYOU ARE: * communicative, team- and customer-oriented * independent and flexible * able to learn and solution-oriented * responsible and organizedLOCATION AND WORKING HOURS: * 2353 Guntramsdorf * Working hours: Full-time (38.5 h/week according to duty roster): Monday-Friday between 07:00 and 17:15WE OFFER: * A regularly awarded Great Place to Work company * A unique "AS ONE" corporate culture in a dynamic and international environment * Department- and position-dependent possibility of flexible working time models such as teleworking, flextime, etc. * Intensive and practical training via a buddy program in different departments of the company * Open Door Policy and an appreciative feedback culture * Internal coaching & mentoring * Participation in the internal DHL Express training program to become a "Certified International Specialist" as well as ongoing development opportunities (E-Learning and training) * Meal allowance, employee awards, employee discounts, and anniversary gifts * "Fit4Work" activities: vaccinations, vision and hearing tests as well as biofeedback analyses, regular webinars and lectures on the topic of health * Events (e.g.: summer party, Christmas party, team building events, and much more)For this exciting task, a gross monthly salary starting from EUR 2,820.24 (based on 38.5 h/week, according to the collective agreement for freight forwarding employees, employment group B) is offered. In addition, a commission is paid upon achievement of targets.Interested?Apply now!Then we look forward to receiving your application via our applicant management tool! Link > https://careers.dhl.com/eu/de/job/DPDHGLOBALAV382108DEEUEXTERNAL/Mitarbeiter-im-Zollkundendienst-w-m-d Contact person: Claudia Überlacher, HR Business Partner The minimum salary for the position as Customs Customer Service Representative (m/f/d) is EUR 2,820.24 gross per month based on full-time employment. Willingness to overpay.