Customer Success Specialist

Join us in creating the most personalized cloud communications solutions worldwide together!

Why Dexatel : Founded in 2015, Dexatel is a product-led company devoted to providing businesses with the tools they need to connect with their customers. As a leader in CPaaS, we provide omnichannel communications solutions to clients like TikTok and Alibaba. We empower businesses to build and deploy scalable communication solutions tailored to their specific needs, ensuring enhanced customer satisfaction and increased operational efficiency. Our culture is based on caring for our clients and prioritizing their business outcomes.

Our mission is to provide a personalized and individual experience to every customer.

Why this role:  As a Customer Success Specialist, you will play a key role in building long-term relationships with our international partners and ensuring they achieve maximum value from our solutions. By delivering exceptional customer communication, driving product adoption, and identifying growth opportunities, you will contribute directly to customer satisfaction, retention, and the continued success of both our partners and Dexatel.

What you will do:

Serve as the primary point of contact for international partners, ensuring a seamless and high-quality customer experience.

Build and maintain long-term relationships with partners, fostering customer satisfaction, retention, and business growth.

Manage inbound leads by qualifying opportunities and guiding prospects through the sales funnel to successful conversion.

Provide timely and effective support by addressing partner inquiries, resolving issues, and ensuring prompt communication via email, chat, and phone.

Deliver product demonstrations and educate partners on best practices to maximize adoption and the value of our solutions.

Identify upselling and cross-selling opportunities by understanding customer needs and recommending relevant products and services.

Collaborate closely with Product, Operations, Technical, and Sales teams to develop tailored solutions and ensure successful partner outcomes.

Support the onboarding of new partners, ensuring a smooth implementation process and a strong understanding of the platform.

Gather customer feedback, monitor partner satisfaction, and communicate insights to internal teams to drive continuous product and service improvements.

Maintain accurate customer records and proactively manage partner accounts to ensure long-term engagement and success.

What you will bring:

Bachelor's degree in Business Administration, Marketing, Management, or a related field.

1+ years of experience in Customer Success, Account Management, or Customer Support within a B2B SaaS or technology environment.

Excellent written and verbal communication skills in English.

Strong customer-first mindset with outstanding relationship-building, communication, and problem-solving skills.

Experience identifying and driving upselling and cross-selling opportunities.

Ability to deliver engaging product demonstrations and communicate technical concepts in a clear and customer-friendly manner.

Familiarity with CRM systems and customer support platforms (experience with HubSpot or similar tools is an advantage).

Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Proactive, results-oriented, and motivated to drive customer satisfaction, retention, and long-term success.

If you're ready to take on a new challenge in the fast-paced world of CPaaS and telecommunications, we’d love to hear from you! Please send your CVs to careers@dexatel.com , mentioning “Customer Success Specialist” in the subject line.