Customer Success Intern

Devoteam is a leading European consultancy specializing in digital strategy, technological platforms, cybersecurity, and business transformation through technology.

Technology is part of our DNA, and we believe it acts as a catalyst for positive change, while we maintain a balance that allows us to offer our client portfolio top-tier technological tools, but always with the personalized treatment and professionalism of a team that accompanies them every step of the way.

For more than 30 years, Devoteam has been committed to putting technology at the service of people. We have more than 11,000 employees across the entire group, spread over 25 countries in Europe, the Middle East, and Africa.

We are looking for a proactive, organized profile with a clear customer orientation to join our Customer Success team in Madrid. In this role, you will be a key piece in the daily attention of our Google Workspace client portfolio and in the operational control of its lifecycle. You will provide support in resolving day-to-day doubts, preparing renewal proposals, and administrative coordination to guarantee the best experience, adoption, and retention of our accounts.

Your main responsibilities: Customer Success Support and Management: First-line attention for resolving operational doubts, administrative requests, and managing the request inbox regarding Google Workspace licenses. Renewal Cycle Management: Control of key expiration dates, preparation of proposals, checking active services in the console, and administrative follow-up until the renewal is closed. Account Health Support: Monitoring service usage and detecting recurring incidents to ensure the client is satisfied and active. Onboarding and CRM management: Support in the onboarding of new clients, updating databases, and following up on procedures in internal platforms. Coordination with colleagues: Working hand in hand with the senior team, providing data and operational support to detect opportunities for service expansion or to prevent churn. What are we looking for in you? Fluent English (C1 / high B2): Essential for the daily management of requests, technical documentation, and direct communication with international clients and interlocutors. Customer Orientation (Customer-First): Excellent communication skills, empathy, and a vocation for service to resolve daily requests with agility. Organizational capacity and attention to detail: Rigor to manage a high volume of simultaneous renewals and requests without losing control of deadlines. Availability: Possibility of signing an internship agreement for at least 6 months (full-time availability is positively valued). Interest in technology: Passion for the Cloud ecosystem, cloud productivity tools, and artificial intelligence. Education: Students or recent graduates in Business Administration (ADE), International Business, Marketing. What do we offer? Practical training in Customer Success: You will learn the real methodology of management, loyalty, and customer retention in the technology sector. Specialization: You will gain in-depth knowledge of the operational management and commercialization of solutions based on the Google Workspace environment. Duration and stability: Internships of a minimum of 6 months with real possibilities of learning and development within the team in Madrid. Work environment: A dynamic, collaborative team with flexibility.