IT Service Desk / IT Support Specialist

Devire Outsourcing IT is a cooperation model dedicated to IT industry specialists, based on the principles of sole proprietorship - B2B, implementing projects for leading Clients conducting innovative and modern projects.

Currently, for our client, an international organization from the financial services sector, being part of a large European automotive group, which offers vehicle purchase financing, leasing, banking and insurance services, as well as mobility solutions, we are looking for an IAM Governance & Compliance Specialist.

Location: hybrid cooperation from the office in Warsaw (3 days in the office per week)

Rate: 70-90 PLN/h net+ VAT

Long-term cooperation.

Work in an international environment.

Daily tasks

• Handling IT tickets and user support (1st line).
• Diagnosing and resolving incidents and escalation to 2nd line.
• Installation, configuration, and maintenance of computers, laptops, phones, and software.
• IT hardware management - records, inventory, and purchasing.
• Supporting onboarding and offboarding processes.
• Monitoring IT infrastructure and applications.
• Handling End of Day, End of Month, and End of Year processes in financial applications.
• Supporting financial applications also during night hours and days off.
• Performing tasks related to user and access management (AIM, IDS/VCD).
• Cooperation with IT teams and vendors.

Requirements

Min. 1 year of experience in IT / Service Desk.

Knowledge of ITIL and incident management processes.

Basic knowledge of IT hardware, systems, and applications.

Ability to diagnose and solve problems.

Communication skills and a Client-oriented mindset.

Proactivity and independence.

Ability to work under time pressure and in situations requiring escalation.

Readiness to work outside standard hours, including nights and days off.

Must have: ITIL