Account Management (M/F), Organizational and Management Professionals

Contact: Nežerná Michaela, e-mail: Michaela.nezerna@deutsche-boerse.com

Your responsibility: o Manage internal contracts from end to end, from creation through to the approval process with relevant internal stakeholders (e.g., service provider, customer, outsourcing, accounting, tax, etc.) o Support the internal supplier in defining the scope of services, pricing, and key performance indicators (KPI) o Facilitate alignment between internal customers and suppliers o Regularly create reports for executive management o Maintain the quality of service and KPI data in the relevant tool o Act as the single point of contact for responsible legal entities and business owners regarding internal contract matters

Your profile: o 1-3 years of experience working in customer service, account management, or comparable roles o Excellent communication skills, both written and verbal, in English; Knowledge of German would be a great advantage o Excellent integrated thinking between business and technology, combined with a high degree of focus on clients and stakeholders o High analytical competence and problem-solving competence o Deep experience in process definition, conceptual work, and structured management reporting o Experience in stakeholder and people management o Team player, motivated, performance-oriented, and goal-driven work ethic o Knowledge of services provided especially by Deutsche Börse group entities would be an advantage o Knowledge of Microsoft Power-Apps (e.g., Power BI) is an advantage