Account Management (M/F)

Contact: Nežerná Michaela, e-mail: Michaela.nezerna@deutsche-boerse.com

Your responsibility: o Manage internal contracts from start to finish, from creation through the approval process with relevant internal stakeholders (e.g., service provider, customer, outsourcing, accounting, tax, etc.) o Support the internal provider in defining the scope of services, pricing, and key performance indicators (KPI) o Facilitate alignment between internal customers and providers o Regularly create reports for executive management o Maintain the quality of service data and KPIs in the relevant tool o Act as the single point of contact for responsible legal entities and business owners regarding internal contract matters

Your profile: o 1-3 years of experience working in customer service, account management, or comparable roles o Excellent communication skills, both written and verbal, in English; knowledge of German would be a great advantage o Excellent integrated thinking between business and technology, combined with a high degree of focus on clients and stakeholders o High analytical competence and problem-solving competence o Deep experience in process definition, conceptual work, and structured management reporting o Experience in stakeholder and people management o Team player, motivated, performance-oriented, and a goal-oriented work ethic o Knowledge of services provided especially by Deutsche Börse group entities would be an advantage o Knowledge of Microsoft Power-Apps (e.g., Power BI) is an advantage