Ticketing and Reservation Officer

Responsibilities:

Handling Bookings and Reservations: Search for available space, create flight or accommodation itineraries, and secure reservations using Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.

Issuing and Modifying Tickets: Book, issue, re-issue, and cancel tickets, ensuring all details comply with carrier regulations and fare rules.

Customer Service and Communication: Answer client inquiries regarding schedules, fares, baggage allowances, and routing options.

Payment Processing: Process secure payments, calculate expenses, issue receipts, and manage credit applications or refunds.

Managing Itinerary Changes: Track real-time flight or travel status updates, notify clients of delays or cancellations, and assist with re-booking.

Verifying Travel Documentation: Check that passenger credentials and requirements—such as passport validity and visas—meet destination regulations.

Requirements:

System Proficiency: Strong working knowledge of GDS platforms and computerized reservation software.

Attention to Detail: High accuracy when entering passenger names, dates, and payment data.

Communication & Patience: Excellent verbal skills to resolve complaints and assist stressed travelers calmly under pressure. The candidate should have an IATA certificate. 3 years of previous experience in a similar role Minimum qualification of BSc. Must reside on the mainland

Remuneration: NGN 300,000