Sales Operations Manager

If you lead sales teams with data in one hand and strategy in the other, this role is for you. ✈️

Despegar is the leading travel technology company in Latin America, part of Prosus — one of the largest technology and investment groups in the world, which also integrates iFood into the region's travel + delivery + fintech ecosystem. From Cancún, one of Mexico's most active tourist markets, our telesales team drives real results every day. And we need someone to take them to the next level.

The Sales Operations Manager does not just manage: they build. They design strategy, empower supervisors, and convert data into decisions that directly impact conversion, average ticket, and profitability. They are a key figure in our telesales and white label channel operations in Cancún. Reporting to the Sr. Telesales Manager, they have a direct impact on the commercial results of the Tourism B2B2C Call Center.

Their mission is clear: to lead and empower commercial management, ensure the achievement of sales objectives, and support the supervision team in designing and executing strategies that drive conversion, average ticket, and profitability per channel. It is a role that combines strategic vision with operational execution, requiring someone who knows how to read data, move with agility in changing environments, and build results with and through others.

RESPONSIBILITIES

• Design and implement strategic commercial actions, ensuring their execution through the supervision team with a focus on achieving results.
• Accompany and guide sales leads in their daily management, strengthening their capabilities and aligning them with business objectives.
• Identify tools and cross-area opportunities to increase sales, profits, and operational efficiency.
• Actively participate in sessions with support areas (Marketing, Training, IT, Regional Support, among others) to generate new initiatives that improve the business.
• Systematically analyze reports and KPIs to make decisions based on data with real impact.
• Supervise and optimize indicators for conversion, closing, average ticket, and team productivity (calls, contacts, appointments).
• Manage and follow up on the sales forecast, ensuring accuracy and alignment with business targets.
• Coordinate regular briefings with sales leads to align priorities, share learnings, and adjust strategy.
• Perform administrative tasks associated with the operation (management reports, follow-up on agreements, process documentation).
• Collaborate with internal areas (Sales B2C, B2B2C, Sourcing, Legals, Compliance) and external partners (hotels, airlines, operators) to ensure the quality of the marketed product portfolio.

WHAT WE ARE LOOKING FOR

Education

• Bachelor's degree in Administration, Marketing, Business, Engineering, or related fields. Incomplete studies are accepted with solid and verifiable experience.
• Desirable: courses, diplomas, or certifications in sales, commercial strategy, leadership, or data analysis.

Experience

• Minimum 3 to 5 years of experience in sales areas, preferably in telesales channels.
• Deep knowledge of the sales cycle: from prospecting to closing.
• Experience in designing and implementing strategies for sales increases and process optimization.
• Desirable: experience collaborating with teams of supervisors or sales leads.

Technical Skills

• Advanced English (mandatory).
• Advanced handling of Excel and/or Google Sheets.
• Management by results: OKRs and KPIs.
• Commercial and operational planning.
• Knowledge of white label models and telesales channels.
• Optimization of commercial processes.
• Analysis and interpretation of management indicators.

Soft Skills

• Analytical thinking and data-driven decision making.
• Result orientation and goal achievement.
• Adaptability and change management.
• Effective communication and transversal collaboration.
• Proactivity and focus on continuous improvement.
• Strategic vision and critical thinking.
• Leadership, negotiation, and assertive communication.
• Ability to organize and prioritize in high-speed environments.

Why Despegar:

• High autonomy with high alignment — you decide how, the business sets the direction
• Real regional impact from a growing local operation
• Global scale tech ecosystem: Prosus connects travel, delivery, and fintech in Latin America
• A culture that does not tolerate the generic: here we think big and execute seriously
• Traveling transforms you; working at Despegar does too.

Interested? Apply directly. The Despegar Talent Acquisition team is managing this search directly.

📍 Cancún, Mexico

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