Bilingual Agency Customer Service Advisor for Call Center - HotelDO

We are Despegar, part of the Prosus ecosystem, and for more than 25 years we have revolutionized the way of traveling in Latin America ✈️. We build technology that transforms experiences and connects millions of people with their travel dreams. We look for talent that thinks in 10x, acts with autonomy, and generates real impact. If you are passionate about innovating, learning fast, and building in a team, this place is for you.

Today we have an opportunity for you as "B2B Agency Customer Service Advisor - HotelDO"

Provide attention, support, and commercial follow-up to B2B travel agencies and operators, ensuring an exceptional service experience, strengthening commercial relationships, and contributing to the growth of the active agency portfolio through the efficient management of requests, quotes, and incident resolution.

Main Functions Attend to and follow up on requests from associated travel agencies (quotes, reservations, modifications, and cancellations).

Maintain constant and proactive communication with the assigned portfolio agencies via email, telephone, and digital platforms.

Manage and update account information in the corporate CRM (registration of interactions, opportunities, and agency status).

Support the resolution of operational incidents, coordinating with the corresponding internal areas to guarantee customer satisfaction.

Keep the database of agencies and key contacts updated.

Comply with service indicators (response times, customer satisfaction, agency activation, among others).

Skills and Competencies Bachelor's degree in: Business Administration, Tourism, International Trade, Marketing, Commercial Relations, or related.

Advanced English

Recent graduate

Experience in professional internships or social service in commercial, tourism, or customer service areas is valued.

Proficiency in Office suite (Excel, Word, PowerPoint) – basic-intermediate level.

Basic knowledge of CRM tools (Salesforce, HubSpot, or similar) – desirable.

General knowledge of the tourism industry and travel agencies – desirable.

Basic management of digital communication platforms (Google Workspace, Microsoft Teams, Zoom).

What do we offer? Real autonomy to make decisions and impact from day 1 Continuous learning culture: we fail fast, learn, and scale Diverse, collaborative team without silos Growth opportunities in a global ecosystem (Prosus) We value ownership, innovation, and putting people at the center. Traveling transforms you, working at Despegar does too ✈️ #TalentoDespegar #SomosDespegar #EquipoD