Commercial Employee - After Sales Service (m/f/d) Full-time or Part-time from 25 hours per week (Industrial Clerk)

At DESKO, we try to make the world a little safer every day. How do we do that? Quite simply. Together, we ensure that important security standards can be maintained. Whether in the field of finance, travel, or access control, our solutions support people worldwide in verifying identity documents. From the keyboard to the full-screen passport scanner, everything is included. A typical area of application for DESKO products is, for example, the airport. Here, with the help of DESKO devices, passengers are checked in, IDs are verified during passport control, and flight tickets are read at the gate. Through its own technical developments, branches in the USA and Singapore, and numerous dedicated employees, DESKO has been able to establish itself as one of the world market leaders in the travel sector over the past 34 years.

To continue being able to help our customers, we strive to constantly expand our international team. All the people who work with us love their profession, enjoy working in a team, and together face the new challenges that the markets offer us.

Do you want this too? Then start your career with us as:

• Commercial Employee - After Sales Service (m/f/d) -

As an internationally active, medium-sized technology company, DESKO develops and produces innovative hardware and software solutions for demanding application areas worldwide. To ensure that our customers receive first-class support even after purchase, our After-Sales department plays a central role – especially in repair and license management.

Do you understand After Sales as an active contribution to customer satisfaction and quality? Then we look forward to you bringing exactly this attitude to DESKO. At DESKO, you will actively help shape our worldwide service processes and take over the commercial support of our internationally positioned Repair Centers. You will work closely with customers and internal teams, keep an eye on costs, processes, and service quality, and become part of an innovative technology company with a global orientation.

English is an integral part of the daily work routine – ideal if you enjoy speaking this language fluently.

In your role, you will ensure that repair processes run efficiently worldwide, software licenses are managed correctly, and service requests are processed professionally. You are the organizational interface between customers, service, technology, and our international locations, making an important contribution to quality assurance and customer satisfaction.

If you work in a structured manner, enjoy service-oriented communication, and like to take on responsibility in a dynamic environment, an exciting area of responsibility awaits you at DESKO in a collegial, international team.

Sounds good? Then come to us!

YOUR TASKS:

• Commercial processing of chargeable repair processes: From creating offers to invoicing and payment tracking - managing all process steps while always keeping the customer's interest in focus.
• Central contact person (m/f/d) for After-Sales worldwide: secure and solution-oriented communication with customers and internal teams – also on an international level.
• Management of software licenses: checking expiring contracts, creating offers, and actively managing the renewal processes.
• Close cooperation with technical and commercial contact persons – coordination and maintenance of the interfaces to Repair Centers and sales.
• Support in controlling: checking and approving monthly service activities.
• Spare parts management: creating offers and processing orders.

YOUR PROFILE:

• Degree as Industriekauffrau/-mann (m/f/d) or a comparable qualification
• Professional experience is an advantage
• Business fluent English in speaking and writing
• Confident handling of MS Office
• Enjoyment of direct customer contact
• Independent as well as solution-oriented and structured way of working
• Reliability, team spirit, and flexibility

WE OFFER:

• Employment contract for full-time or part-time (from 25 hours per week in a 5-day week with flextime)
• Comprehensive area of responsibility with very good development opportunities
• Attractive conditions and security of a successful international company for 30 years
• Flextime without core hours
• Flexible solutions for home office
• Modern office building with automatic ventilation system and filters according to the latest standard
• Ergonomic workplace with height-adjustable desk
• Free cold and hot drinks
• Parking space on the company premises

Do I need technical prior knowledge? (https://www.desko.com/de/desko/karriere/vertriebsassistenz-international/)

Technical understanding is an advantage, but not necessary. Much more important is your willingness to familiarize yourself with new topics – for this, we offer internal training and induction by experienced colleagues.

Do I work in direct customer contact? (https://www.desko.com/de/desko/karriere/vertriebsassistenz-international/)

Yes – via telephone, e-mail, or ticket system. Personal customer appointments are rare but can occur depending on the role (optionally adjustable).

What does the induction look like? (https://www.desko.com/de/desko/karriere/vertriebsassistenz-international/)

You will receive a structured induction, which includes the following elements:

• Introduction to our products and services
• Training on internal systems and processes
• Accompanying phase with experienced colleagues
• Regular feedback meetings

Is the position suitable for career changers? (https://www.desko.com/de/desko/karriere/kaufmaennischer-mitarbeiter-after-sales-service/)

Yes! If you enjoy customer service and like to work in a structured manner, you are very welcome – even without direct prior experience in the industry.

Have we piqued your interest?

Then please send your meaningful application, stating your earliest possible starting date and your salary expectations, to the address listed below.

Of course, you are also welcome to send your application via the online form on our Website ([https://www.desko.com/de/desko/karriere/bewerbungsformular/?bewerbung=Stellenanzeige%20-%20Kaufm%C3%A4nnischer%20Mitarbeiter%20-%20After%20Sales%20Service](https://www.desko.com/de/desko/karriere/bewerbungsformular/?bewerbung=Stellenanzeige%20-%20Kaufm%C3%A4nnischer%20Mitarbeiter%20-%20After%20Sales%20Service)) [https://www.desko.com/de/desko/karriere/kaufmaennischer-mitarbeiter-after-sales-service](https://www.desko.com/de/desko/karriere/kaufmaennischer-mitarbeiter-after-sales-service)/ or via e-mail to **[jobs@desko.de**].

We look forward to your application! Your DESKO Team

DESKO GmbH Frau M.Zahn Gottlieb-Keim-Str. 56 95448 Bayreuth Deutschland

www.desko.de (http://www.desko.de)

Additional information: Requirements for the applicant: Advanced knowledge: Complaint processing