Undertake a busy and fast-paced role with varied duties
Monitor and ensure the quality of food, guest services, hygiene, cleanliness, and tidiness to achieve total customer satisfaction and meet the company’s standards
Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently
Welcome and acknowledge all guests according to standards.
Provide food and drink recommendations to guests.
Handle administrative duties, including stock ordering, staff roster, billing, daily report, and duty assignments
Resolve personnel problems, hire new staff, and evaluate staff performance
Handle and resolve issues or complaints in a professional manner
Any other appropriate duties and responsibilities as assigned by the Management
Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities.
Conduct briefings and updates to the staff.
Ensure proper festive decorations and food are displayed in order.
