Team Lead in Customer Service Flight (m/f/d)

Your Tasks

• Planning, ensuring, and optimizing processes for service changes in coordination with the supervisor
• Taking over operational tasks within the scope of the flight clearing process in cooperation with the relevant specialist departments or the destination area organization
• Evaluation, processing, control, and monitoring of incoming orders
• Ensuring the flow of information to travel agencies and customers
• Rebooking of processes and, if necessary, creation of further alternative offers
• Granting ex gratia payments in booking processes within the specified framework
• External communication of specified language regulations in the event of a crisis
• Administrative processing of transactions (including cost and recharging recording)
• Contact person for sales partners, service providers, customers, and internal departments
• Functional guidance of employees
• Personnel deployment planning including management of the 24/7 hotline
• Managing employees through goals; conducting employee and performance appraisal interviews
• Ensuring the proper induction of new employees
• Initiation and implementation of training measures
• Processing of special requests and escalation cases
• Ensuring the booking-technical processing of service changes during the trip subject to the report from the destination area

Your Profile

• Completed training as a Tourismkauffrau/-mann, ideally supplemented by a completed degree in business administration
• Leadership experience and knowledge to further develop a highly motivated team
• Very good knowledge of internal flight systems in charter, dynamic, and/or scheduled flight processes
• Ideally very good Amadeus and/or Farelogix knowledge
• Very good analytical and conceptual skills with a high willingness to serve and customer orientation
• Very high commitment, flexibility, and resilience
• Goal-oriented, independent way of working, combined with entrepreneurial thinking as well as good organizational skills
• Very good communication and conflict resolution skills in difficult conversation situations through good assertiveness
• Very good English skills in spoken and written form (other foreign languages an advantage)
• Very good knowledge of common MS-Office applications

We Offer You

• 30 days of vacation
• 30 days of workation in other EU countries
• Flexible working hours
• Mobile working
• Vacation and Christmas bonuses
• Canteen
• REWE shopping discounts
• Diverse travel discounts
• Sabbatical & care leave
• Company pension scheme
• Fitness and wellness offers
• Car leasing via salary conversion
• Subsidized Deutschlandticket
• JobRad and much more...!

Interested?

You can find further information about our company at www.dertour-jobs.com .

We look forward to your application. If you have any questions, please contact:

Contact

DERTOUR Deutschland GmbH

Cecilia Hummel Tel: +49 2203 42679