Customer Service Employee Flight (m/f/d)

Your Tasks

• Handling of operational tasks within the scope of service changes in cooperation with the relevant specialist department or the destination area organization
• Processing, checking, and monitoring incoming orders
• Ensuring the flow of information to travel agencies and customers
• Rebooking of processes and, if necessary, creation of further alternative offers (especially Amadeus and interface flights)
• Granting of ex gratia payments in booking processes within the specified framework
• External communication of specified language regulations in case of a crisis
• Administrative processing of processes (including cost and recharging recording)

• Contact person for sales partners, service providers, customers, and internal departments
• Technical booking processing of service changes during the trip subject to reports from the destination area
• Support for all teams in the department as specified by supervisors

Your Profile

• Completed training as a Tourismuskauffrau /-mann or comparable training
• Knowledge of travel law is desirable
• Very good knowledge of CRS systems
• Very good knowledge of flight handling
• Good knowledge of common MS-Office applications
• Good English skills
• Resilience, flexibility, commitment, and a high degree of team spirit
• Voluntary on-call duty during day and weekend edge times

We Offer You

• Flexible working hours
• Mobile working
• Canteen
• Company kindergarten
• 30 days of vacation
• Attractive employee discounts
• Vacation and Christmas bonuses
• Subsidized Deutschlandticket
• Fitness and wellness offers
• 30 days of workation in other EU countries

Interested?

You can find further information about our company at www.dertour-jobs.com .

We look forward to your application. If you have any questions, please contact:

Contact

DERTOUR Deutschland GmbH

Cecilia Hummel Tel: +49 2203 42679