CUSTOMER SERVICE MANAGER (M/F)
Machine translation — original language: French.Show original
General Presentation
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Job Details
For one of our clients specializing in the pharmaceutical sector, we are looking for a customer service manager:
- Manage an order portfolio: registration, confirmation according to the established process, daily monitoring of progress until final availability
- Ensure order coordination with other departments
- Manage, if necessary, the allocation of semi-finished goods to finished product orders
- Ensure communication with customers: calls, email exchanges, monitoring of order books
- Ensure visibility of customer needs in the ERP and analyze the evolution of customer demand
- Coordinate non-routine requests (tenders, special requests, "at risk" production, occasional stability tests, sample requests)
- Issue and follow up on commercial service offers
- Monitor dormant and obsolete stocks of imported semi-finished goods and finished products, trigger destruction if necessary
- Monitor the replacement of finished product codes by others, in coordination with the relevant stakeholders
- Monitor the implementation of artwork changes
- Monitor and maintain KPIs
Experience: 5 years of experience in an industrial environment Education: BAC +2 Skills: Rigor, organization, interpersonal skills, and communication. Language: English (exchange with customers)