Associate Ombudsman
About the Position: This position is with DoW Education Activity HQ. Office of the Chief of Staff Ombuds and Resolution Services Branch in Alexandria, VA.
Major duties
- Coordinate and oversee the consultation sessions/discussions structured to resolve and minimize complex conflicts.
- Represent the Ombudsman in high level meetings and projects with appropriate organizations.
- Assist in developing, evaluating, and improving enterprise conflict management, organizational effectiveness, and stakeholder engagement initiatives.
- Conduct research and analysis of stakeholder issues; identify appropriate offices, officials, and resources; develop responses and recommendations.
- Develop and deliver briefings, workshops, training, and outreach programs related to conflict prevention, communication, collaboration and dispute resolution.
- Serve as a communications conduit between conflicting individuals with the aim of expediting informal dispute resolution.
Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
- Current Competitive Service Department of War Education Activity (DoWEA) Civilian Employee
- Current Department of War (DoW) Civilian Employee
- Interagency Career Transition Assistance Plan
- Land Management Workforce Flexibility Act
- Non-Department of War (DoW) Transfer Priority Placement Program, DoD Retained Grade Preference Eligible
- Priority Placement Program, DoW Military Reserve (MR) and National Guard (NG) Technician Eligible
- Priority Placement Program, DoW Military Spouse Preference (MSP) Eligible
- Priority Placement Program, DoW MR and NG Preference Eligible
- Tech Receiving Disability Retirement
- Veterans Employment Opportunity Act (VEOA) of 1998
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Specialized Experience: One year of specialized experience which includes: providing Ombuds, Alternative Dispute Resolution (ADR), conflict management, or organizational effectiveness services in a complex organization; conducting conflict coaching, facilitation, mediation, and informal problem-solving interventions; analyzing organizational data, trends, stakeholder concerns, and systemic issues to develop recommendations for leadership; managing or supporting conflict management, stakeholder engagement, customer experience, organizational effectiveness, or related programs; collaborating with senior leaders, employees, unions, and other stakeholders to resolve sensitive and complex issues; and developing and delivering training, briefings, or outreach initiatives related to communication, collaboration, conflict management, and dispute resolution. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-13).
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-13).
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.